Customer Service Accounts Payable
Resume:
Kerry O. Harris
Maumelle, Arkansas 72113
**************@*****.***
Results-driven Team Leader and entrepreneur possessing more than 18 years of relevant experience and exceptional communication and problem-solving skills with a proactive approach and the important ability to think critically.
Experience
Hair Gods Beauty and Barber Salon, Little Rock, AR 2015 – Present
Salon Owner/Barber
Execute all opening and closing procedures and organize salon paperwork and office files.
Help analyze customers' hair condition to recommend appropriate products and hair care methods.
Introduce corporate policies, procedures, and work rules to new salon employees.
Capitalized on industry changes to maximize company revenue.
Addressed all guest complaints and provided solutions.
Offered refreshments of iced water and iced tea to all incoming guests.
Processed accounts payable, vendor management, and payroll in-house.
Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
Followed through with client requests promptly.
Flexibly worked evenings and weekends to ensure proper salon coverage.
Processed guest credit card information for salon services.
Assessed customer needs and advised about hairstyle and color options.
Educated clients about products and self-maintenance for healthy hair
Distributed business cards outside of the salon to generate new business.
Duties include supervision of staff, customer service, cash handling, and bank deposits.
Created a vast retail area through superior knowledge of bestselling exclusive lines and an excellent rapport with industry account representatives.
Developed standard operating procedures for all employees
Recruited and hired qualified candidates for new positions.
Ameri Kutz Hair Salon, Little Rock, AR 2012 - 2015
Salon Owner/Barber
• Execute all opening and closing procedures and organize salon paperwork and office files.
• Help analyze customers' hair condition to recommend appropriate products and hair care methods.
• Introduce corporate policies, procedures, and work rules to new salon employees.
• Capitalized on industry changes to maximize company revenue.
• Addressed all guest complaints and provided solutions.
• Offered refreshments of iced water and iced tea to all incoming guests.
• Processed of accounts payable, vendor management, and payroll in-house.
• Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
• Followed through with client requests promptly.
• Flexibly worked evenings and weekends to ensure proper salon coverage.
• Processed guest credit card information for salon services.
• Assessed customer needs and advised about hairstyle and color options.
• Educated clients about products and self-maintenance for healthy hair.
• Distributed business cards outside of the salon to generate new business.
• Duties include supervision of staff, customer service, cash handling, and bank deposits.
• Created a vast retail area through superior knowledge of bestselling exclusive lines and an excellent rapport with industry account representatives.
• Developed standard operating procedures for all employees.
• Recruited and hired qualified candidates for new positions.
K3 Studios, Little Rock, AR 2010 – 2012
Salon Owner/Barber
• Executed all opening and closing procedures and organized salon paperwork and office files.
• Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
• Introduced corporate policies, procedures, and work rules to new salon employees.
• Capitalized on industry changes to maximize company revenue.
• Addressed all guest complaints and provided solutions.
• Offered refreshments of iced water and iced tea to all incoming guests.
• Processed of accounts payable, vendor management, and payroll in-house.
• Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
• Followed through with client requests promptly.
• Flexibly worked evenings and weekends to ensure proper salon coverage.
• Processed guest credit card information for salon services.
• Assessed customer needs and advised about hairstyle and color options.
• Educated clients about products and self-maintenance for healthy hair.
• Distributed business cards outside of the salon to generate new business.
• Duties include supervision of staff, customer service, cash handling, and bank deposits.
• Created a vast retail area through superior knowledge of bestselling exclusive lines and an excellent rapport with industry account representatives.
• Developed standard operating procedures for all employees.
• Recruited and hired qualified candidates for new positions.
Extreme Images, Little Rock, AR 2009 - 2010
Barber
Became full-time barber after completing training.
Welcomed clients and consulted with them on their desired hairstyles.
Offered advice and assistance to customers, paying attention to special needs or wants.
Established rapport with clients for a return rate of 85%.
Scheduled clients for haircuts and styling.
Cut hair with the highest quality of customer service at all times.
Cut and trimmed hair according to the client's instructions.
Styled hair using chemical solutions and styling tools.
Shaved, trimmed, and shaped clients’ beards and mustaches.
Washed and conditioned clients’ hair.
Provided hair treatments and coloring.
Ensured that combs, scissors, razors, and other instruments were cleaned and sanitized after each use.
Supervised apprentices and trainees.
Provided face, scalp, and neck massages.
Provided hairstyle suggestions to clients.
Cleaned and maintained a hygienic and tidy barber salon.
Kings of Fades, Little Rock, AR 2008 - 2009
Barber
Became full-time barber after completing training.
Welcomed clients and consulted with them on their desired hairstyles.
Established rapport with clients for a return rate of 85%.
Scheduled clients for haircuts and styling.
Cut hair with the highest quality of customer service at all times.
Styled hair using chemical solutions and styling tools.
Shaved, trimmed, and shaped clients’ beards and mustaches.
Washed and conditioned clients’ hair.
Provided hair treatments and coloring.
Ensured that combs, scissors, razors, and other instruments were cleaned and sanitized after each use.
Supervised apprentices and trainees.
Provided face, scalp, and neck massages.
Provided hairstyle suggestions to clients.
Cleaned and maintained a hygienic and tidy barber station.
Education
New Tyler Barber/Beauty College, Little Rock, AR 2006 – 2007
Certificate of Completion
University of Arkansas at Monticello 2003 – 2004
Monticello, AR
Major: Business Administration
Dumas High School
Dumas, AR
Graduated: May 2003
Awards/Accomplishments
Little Rock Police Department Citizen Achievement Award
Football scholarship to the University of Arkansan at Monticello
Judge for several Little Rock Hair Shows
Provide community services to At-Risk kids by providing free haircuts
Cut college kids' hair for Philander Smith College
Available upon request
References:
Jim Acuff
Rodney Lloyd
Tamala McElroy
Contact this candidate