CANDICE F CAMPBELL

**** ***** ***** ****** ***** NE 68137 402-***-**** adz3ve@r.postjobfree.com Performance Profile

Experienced fraud case worker with a history of timely production, willingness to work extra as needed to accomplish tasks, and strong team skills, including training new associates. Demonstrated strong customer service, research, and problem solving skills, along with the ability to work with large amounts of data. Experience

Fraud Analyst

Fiserv Omaha, NE May 2022 to September 2023

Personally reassigned to this position to resolve a critical situation with high priority client bank due to proven skills and experience. After completing the initial project, management continued to assign critical situations needing special attention. These required prompt and accurate completion of a high volume of cases to reduce backlogs. Accurately completed an average of 100 cases per day compared to team average of 65. Fraud Representment Agent

Fiserv/First Data Omaha, NE July 2021 to May 2022

Reviewed Visa/MasterCard regulations against contested cases by working with client financial institutions to determine if a charge should be dismissed or accepted. Assisted manager as a resource for training and support for newer employees. Demonstrated work processes to higher levels of management and answered their system questions.

Fraud Analyst

First Data Omaha, NE January 2017 to July 2021

Worked fraud cases assigned. Casework involved researching issues to identify fraud and contacting a client financial institution if required. Assigned to a project to correct system errors during an implementation process. Aided fellow team members as needed with their caseload to avoid backlogs. Fraud Detection

First Data Omaha, NE May 2015 to January 2017

Contacted card holders from different financial institutions when there was suspicious activity on an account. Researched with the card holder to categorize charges as valid or fraudulent and then worked the case accordingly. Started cases for potential recovery of fraudulent charges. Lead Desk Agent/Reservation Specialist

Marriott Reservation Omaha, NE May 2006 to April 2015 Started as a reservationist on the 800 number and then was promoted to the Platinum desk. Handled VIP Clients for Marriott and would contact hotels worldwide at the request of clients. Was promoted to Lead Desk and helped answer questions for reservation agents, performed troubleshooting for computer issues, and helped set up home systems for remote agents.

Computer Skills

Experience using Microsoft Outlook, Microsoft Excel, Fiserv Database, 3270 mainframe, Avaya IP phone system, Visa Online, and other company specific databases used in working fraud cases and making reservations. Education

Millard South High School Omaha NE

Wayne State College Wayne, NE. Majored in History and completed 2.5 years.