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Customer Service Sales Associate

Oakland, CA
August 21, 2023

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Cerrissa Simmons

San Francisco Bay Area § 510-***-**** § ADMINISTRATIVE SPECIALIST

“I offer versatile office management skills, readily anticipate change, and exceed expectations.” Administrative support professional experienced working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Extremely trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised interacting with individuals at all levels; resourceful and detailed, completing projects within scope.

§ Administrative Management – Leadership Training Coaching Budget Management Process Improvement

§ Project Management – Policies and Best Practices Compliance and Regulations Safety and Quality

§ Office Management – Records Management Database Administration Executive Support Recognized by executive management for excellence in areas including managing work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service. SUMMARY OF QUALIFICATIONS

§ Laser Focused Negotiation Skills

§ Resolve Customer Service Issues

§ Achieve Positive Customer Reviews

§ Eliminated Process Bottlenecks

§ Maximize Employee Productivity

§ Skilled in Building Sales Momentum

§ Train Employees to Inventory Store Products

§ Streamline Efficient Administrative Operations

§ Continuous Improvement Contributions

§ Project Milestone Completion


United Parcel Services (UPS) – Fremont, CA 2019 to Present

“UPS is the world’s premier package delivery company and a leading provider of global supply chain management solutions. We operate one of the largest airlines and one of the largest fleets of alternative fuel vehicles under a global UPS brand.”


SCOPE: Reinforce shipping schedule to align with customer deliveries § Dispatch outbound orders § Improve freight handling and approve bills § Train workers and drivers to comply with safety standards § Monitor quality controls SELECTED ACCOMPLISHMENTS:

§ Skillfully operate warehouse management system to plan and establish work schedules, assignments, and production sequences to meet production goals daily.

§ Resourcefully inspect materials, track packages, and will-calls; manage on-site tracking and reporting of safety standards, enforcing safety and sanitation regulations for 100% employee compliance.

§ Expertly communicate with drivers and management professionally, demonstrating the importance and value of monitoring quality controls to ensure contractual obligations are met by expected deadlines.

§ Proficiently adapt to changing conditions and solving problems in stressful situations, participate in daily meetings with other supervisors to discuss and implement solutions to improve areas of strength. Nordstrom Rack – San Leandro, CA 2018 to Present

“We’re the off-price division of Nordstrom, Inc., and we’ve been serving up sweet deals to customers since 1973. At Nordstrom Rack, you can always find the brands you love up to 70% off. We make it easy to shop your way: in store and online.”

§ ADMINISTRATIVE & BUSINESS OPERATIONS SALES ASSOCIATE SCOPE: Scan and retag items § Empower customers to uncover deals § “Runway ready” sales floor § Re-merchandise and organize stockroom § Sort and return clothing to racks § Inspect merchandise and cross-check items Cerrissa Simmons

510-***-**** § Page 2 of 2


§ Competently assist an average of 40+ customers per day to find or select items; provide recommendations which generated a total of $8K in additional revenue annually.

§ Stock, replenish, and organize inventory with accuracy and efficiency, completing tasks 10% faster than average associates, achieving an average of 140% of sales goals for three consecutive months.

§ Design accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases and customer retention.

ABM Industries – San Francisco, CA 2016

“Our purpose is to take care of the people, spaces and places that are important to you.”


SCOPE: Clean and maintain buildings and facilities § Clean floors and shampoo rugs § Notify managers about repairs to building § Comply with safety and quality standards § Strip, seal, and polish floors § Maintain clean janitor’s closet SELECTED ACCOMPLISHMENTS:

§ Successfully trained 7 janitors how to expertly clean multiple buildings, maintenance policies, and safety practices, ensuring they followed cleaning procedures for maximum efficiency outlined in contractual agreements.

§ Expanded adequate stock of necessary cleaning supplies by tracking inventory daily, placing orders to restock products, and organizing stock room upon product delivery.

§ Neatly deep clean kitchen equipment and refrigerators, disposing of garbage and other items; mop floors and bathrooms to ensure compliance with safety standards while using commercial-grade cleaning solutions. A Taste of Precious Love Catering and Beyond – Oakland, CA 2013 to Present Company description here. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor.


SCOPE: Manage and train kitchen staff § Schedule and receive food and beverage deliveries § Monitor budget and payroll § Food and equipment inventory § Create a safe atmosphere for guests § Investigate and resolve complaints SELECTED ACCOMPLISHMENTS:

§ Methodically develop recipes and menus by applying understanding of market demand and culinary trends by increasing the profit margin of select menu items by 15% by switching to a local supplier with lower ingredient costs.

§ Proficiently increase customer engagement on social media accounts, including Facebook, Instagram, and Twitter 20% through interactive posts and promotions.

§ Adequately establish mandatory customer service training program for all customer-facing employees, which boosted guest satisfaction scores from 89% to 95% within 6 months of program launch.

§ Spearhead extensive health and safety training to all team members, achieving a score of 99% from the Restaurant Health Inspection Committee policies and regulations in the state of California. EARLY CAREER: Food Truck Service Server Bartender Deli Manager Retail Manager Cleaning Crew EDUCATION

B.A., Business Administration, Argosy University, San Francisco, CA – 2019 A.A., Culinary Arts, San Francisco Culinary Academy, San Francisco, CA – 2010 Small Business Administration Certificate, Laney College, Oakland, CA – 1999

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