Case Manager Customer Service

Vernon C. Murphy, Jr.

*** ****** **** **, *** # *21, Columbus, Ohio 43213 614-***-**** ***********@*****.***

EDUCATION

Bachelor of Science in Business Administration Xavier University

Major: Human Resources, Minor: Women & Minority Studies

National Certified Logistics Associate (CLA)

CDCA II License #161731(Chemical Dependency Counseling Assistant)

MILITARY SCHOOL

United State Army – 6 1/2 years

Material Control & Accounting Specialists

Multi-Channel Communication Equipment Operator

Primary Leadership Development Course (PLDC)

QUALIFICATION SUMMARY

Drug & Alcohol Counselor Assist

Ability to cultivate relationships and work with various ethnic/constituent groups

More than 5 years managing and leadership experience

Good interpersonal, communication, and customer service skills

Proficient in Microsoft applications, Word, Excel, PowerPoint & Outlook

HRIS data entry

15 years plus of excellent customer service experience

Maintained various data bases

5 years of Career/Job Development Coach

Good organizational, time management skills, attention to detail

RELEVANT WORK EXPERIENCE

Franklin County March 2017-Sept 2025

Case Manager(retired)

Authorize or deny participation in and payments from public assistance programs and services

Act as agency representative at state hearings

Interview customers to assess FA & OWF eligibility

Provide linkage with prospective employers, community resources, legal entities, and community organizations

Act as an employment advocate and counsel customers in the development of an employability plan

Provide information regarding the laws and regulations governing assistance and service programs, customers’ rights and responsibilities

Make necessary case changes and determine continuing eligibility for cash and services

Refer customers for vocational testing and assessment, conduct employability counseling. Investigate case discrepancies and compute overpayments and underpayments of cash, food stamps.

Maryhaven, Inc. 2016-2017

Certified Dependency Assistant Counselor II

Provide chemical dependency group counseling, crisis intervention, and chemical dependency education to youths

Provides counseling services and reports client concerns and problems

Performs program development and other counseling related activities as needed

Document all clinical procedures in the clinical record

Completes day-to-day services documentation as required by funding sources

Complete billing duties as required

Provide case management services to ensure problems identified in the assessment are resolved or appropriately addressed

Observe urinalysis collection and completes the required paperwork

Provide ongoing communication with referral sources as require

Amethyst Inc.

Workforce Developer 2014-2016

Assist clients in job readiness training

Conducted class and computer training

Network with local employers to match clients skills and abilities

Assist clients in expunging criminal records and removing dismissals

Engage clients and establish trusting and collaborative relationships

Collaborated with Counselors and Case Managers to created ITP’s(Individual Treatment Plans) to track clients progress in the program

Conducted individual counseling as needed

Also conducted minor HR functions, interviewing, filing ppw, creating HR reports in ADP

Acloche Staffing, Columbus, Ohio 2011-2013

Staff/Site Coordinator at Limited Brands

Conduct assessments on new clients to determine employability

Coach and counsel between 130-170 associates on work performance, attendance

Support Limited Supervisors and Management in all Acloche associate matters

Assist payroll in resolving pay discrepancies

Extensive use of Microsoft Outlook, Excel, Kronos and some use of IQN

Manage the on-site service team and associates assigned to client

Submit weekly reports to Management

Conduct orientations and give tours for new associates

Neighborhood House, Inc., Columbus, Ohio 2008 –2009

Job Developer

Assess clients needs in all areas of life and make referrals as needed

Administered the Job Readiness Training(JRT) to clients on assigned caseload

Provided counseling, job coaching, and conducted skill assessments

Worked with community vendors/businesses

Attended job fairs to and network with employers to determine needs

Managed data base and Excel spreadsheets for reports/case management

Placed clients in educational training programs as needed

Assisted in teaching business development/ownership classes

Volunteers of America, Columbus, Ohio 2006 – 2008

Job Placement & Retention Specialist

Provided social services to Homeless Veterans to assist them in their return to the workforce

Created employee readiness by way of job counseling, computer classes training, resume writing, mock interviews, and develop IEP’s (Individual Employment Plan)

Responsible for all case management of all clients

Attended community functions, career fairs, and forums to represent V of A

Organized the monthly Alum Club dinner

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