Social Media Information Systems

Pearl Ria Nancoo

Technical Implementation Manager

Education:

University of San Francisco Online

San Francisco, CA

Executive Certificates:

Internet Marketing

Advanced Social Media

Email Marketing

University Of South Florida

Tampa Florida

Major: Management Information Systems

Bachelor of Science in Management Information Systems (MIS)

Languages:

English, Spanish

Skills:

Cascading Style Sheets, Ecma Script, Ecma Script, DOM, Document Object Model, Java Script, Adobe, Photo Shop, Microsoft, Macromedia, Dynamic HTML, Active Server Pages, CVS, SVN, SubVersion, VSS, SourceSafe, Source Safe, perforce, vi, emacs, notepad, textpad, wysiwyg, dot net, c sharp, (X)HTML, (D)HTML, JS, VB, hand code, hand coded, text editor, Infini-D, 3D, icons, AJAX, Asynchronous JavaScript and XML, xmlhttp, xmlhttprequest, LAMP, apache, httpd, my sql, collaborative, collaboration, dreamweaver, crm, customer relationship management, cms, content management system, em3, wiki, strict, transitional, valid, seo, search engine optimization, absolute, relative, 206, 425

Certifications:

MS SQL Database Administrator

Oracle 9i Database Administrator

MS Webmaster

Social Media

Email Marketing

Internet Marketing

Summary of Qualifications

15 years of experience hands-on information technology and business system analysis with expert experience in large scale projects with an enterprise focus. A proven track record of architecting and delivering reliable and scalable systems in a variety of areas, such as internet/e-commerce, network management/security, financial systems and messaging services.

Professional Experience:

CEO, Network Handlers SOFTWARE & INTERACTIVE AGENCY

Network Handlers, Woodbury, NY

July 2008 - Present

I have been working as principal, web developer, SEO and online marketing for Network Handlers. I've worked with a number of different clients designing, developing and promoting their online presence.

Responsibilities:

JavaEE software development with open-source technologies.

Team management includes co-located direct reports as well as remote, off shore resource management.

Architecting and design/development of applications in traditional software delivery model as well as SaaS model.

Architecting eCommerce, CMS, CRM, Internet TV, Payment Solutions, Non-profit and open-source solutions.

Software development under LINUX including user/kernel module application development, and custom kernel modifications.

Manage employees in the web development, web design and online marketing departments

Actively involved in the customer relationship management, from lead generation and price quoting to contract negotiations

Manage projects on web development, marketing and web design for most of company's clients

Improve company's website conversion rate and usability

Create and maintain strong business relationships with Google, Yahoo and MSN account managers

Increase awareness, attract and acquire clients by attending tradeshows and board of trade meetings

Act as web analyst, design A/B and MVT tests to grow the company to its full potential

Developed company's business plan for short and medium term

ADP Inc. (Enterprise eTime) Sr. Technical Consultant, Enterprise eTime

10/13/2003 – July 2008

Handles all technical aspects of clients while in Implementation. Conducts technical review with clients to assess and prepare environment for Enterprise install for presale as well as implementation clients.

Sizes and recommends server specs for clients in the Major Accounts and some NAS size accounts

Installs components of Enterprise application to client’s Web Server, Application Server, Database Server, and DCM server.

Led the effort to reduce Technical Consultants install time to four hours, previously two days by streamlining processes and exposing excess slack. Installations per week have increased by 150%.

Reviews with client IT their backup and Contingency plan.

Maintains client’s project status updates through “Web Backlog”. Communicates updates to ADP and client as well as backlog reviews with management.

Analyzed and identified a business need for an automated data process.

Led the IC team effort in designing and building a utility between PCPW and Etime.

Independently built the utility using Access and VB

Managed the project from design through implementation.

Facilitated meetings with IC group, Managers and Product Development. This utility significantly reduced process hours by 70%.

Trained the seventeen user IC group on the utility.

Built custom reports for unhappy clients that saved Implementation dollars

Managed a 135 client backlog

ADP, Tax and Financial Services (ADP acquired, previously SMS Tax Incentives)

Project Lead/Lead DBA

10/15/2001 – 10/2003

Lead Business Analyst in a technology environment

Created Process flow and project plan for cloud based software development and implementation of various Tax Credits

Facilitated communication with tax attorneys, managers and analysts in the requirements gathering and design process.

Led the development team of eight in the design and development of the SMS Vista web application that automated the WOTC, Empowerment Zone and Renewal Community Tax Credit screening.

Transferred duties successfully to ADP Brazil after ADP acquired SMS.

Managed the GIS application project that automated the maps for Empowerment and Renewal Community zones

Supported a 20 user department

CITIGROUP

Project Lead/Implementation Consultant (Full Development Life Cycle)

February 1999 – July 2000

Led the Travel Payment Services Accounting team in the Implementation of Recon Plus – a $250,000.00 accounting software package on a SQL 6.5 platform.

Facilitated business process gathering between Accounting and Cash Management to customize application to fit business need.

Wrote User Acceptance Test (UAT)

Trained Staff in the use of Checkfree’s Recon Plus software and in house database.

Isolated and resolved system issues on the Recon Plus software

Raised issues as well as well thought out possible resolutions.

Provided support to users during the parallel test of the Recon Plus software and in house database.

Wrote scripts to automate file transfers from remote sites.

Created file formats for BAI and GL file uploads.

Created and formatted Accounting/Finance reconciliation, unmatched items and aging reports using Seagate Crystal Reports.

Full Life Cycle - Independently created, implemented and supported a database for the TPS – Finance Department.

CITIBANK (INITIAL STAFFING) Technical Assistant to Project Leader for the Y2K Project

03/97 – 12/98

All documentation of Y2K applications after testing and remediation.

Remediation and testing of applications for Global Cash and Trade Department.

Producing process flows for applications using Visio Professional.

Database modification – building macros and report writing etc.

Maintained PMOL - a database that tracked timelines and deliverables regarding the Y2K project.

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