Angela G Beddow

Professional

Summary

Decisive customer service with high-level

communication and conflict-resolution skills illustrated over 20+ years of customer service experience.

Skillfully manages returns and exchanges and resolves customer complaints to boost satisfaction and loyalty. Proficient in POS operation and refunds with superior communication and problem resolving strengths.

Experience Customer Service Associate, Ollies Bargain Outlet Customer

Jan 2019 Current, Miamisburg, Ohio

● Completed paperwork associated with

merchandise, price adjustments, customer returns,

and cash register operation.

● Answered calls or emails from customers and

assisted with special requests or resolving

complaints.

● Followed established protocols for escalating

customer complaints to management.

● Merchandised products according to planograms

and display instructions and assisted with store

recovery.

● Provided expert service by communicating

information to customers and following up on

promises.

● Adhered to inventory control practices, recording stock moves on handheld devices to provide

real-time updates to stock levels.

● Trained new associates on store programs and

policies.

● Managed details of completing sales payments,

refunds, and exchanges, including issuing store

credit.

● Assisted with training and developing sales

associates and customer service team members.

● Assisted with receiving, product pricing, and stock replenishment.

● Counted and reconciled cash-drawer discrepancies prior to or following each shift.

● Operated POS systems to process sales

transactions for [Type] [Product or service].

● Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

● Greeted guests entering or exiting store and upon approach to sales registers, answering questions

and directing to product locations or store

departments.

Contact

Ph: 937-***-****

adxbhe@r.postjobfree.com

1915 nike lane

Dayton, OH 45404

United States

Skills

Customer service excellence

Customer relations

Inbound call answering

Process transactions

Problem resolution

Customer needs assessments

Sales transactions

Organization and recordkeeping

Sales closing

POS system operation

Complaint escalation

Stock replenishment

Product knowledge

Product merchandising

Inventory control

Retail marketing

Refunds processing

Customer complaint resolution

Guest services

Refunds and exchanges

● Supported loss prevention team by verifying proper inventory control procedures and monitoring store

areas for theft or damaged products.

● Processed refunds and exchanges in alignment

with store policies.

● Exceeded requirements in providing products and

services to customers at all times.

● Addressed customer concerns and provided timely

resolution to mitigate complaints.

● Answered incoming telephone calls and provided

information regarding store hours, location, and

policies.

● Organized and maintained customer service desk

and monitored front lanes to address hazards or

return unsold products to shelves.

Bus Driver, Premier Party Bus and Limousine

May 2014 Jun 2016, Huber Heights, OH

● Kept records for passengers and trips and reported bus breakdowns or incidents.

● Collected fare along a prescribed route, complying with traffic and safety regulations.

● Cleaned the bus interior at the start of each run.

● Maintained a friendly and courteous manner in all customer interactions.

● Checked the vehicle to ensure safety.

● Studied route maps to efficiently pick up and drop off passengers.

● Ensured the comfort of passengers by regulating

lighting, heating, and air conditioning.

● Operated the vehicle safely at all times to protect passengers and comply with the rules governing

[Type] bus transportation.

● Avoided critical incidents by monitoring the

passengers for signs of disorderly or unsafe

behavior.

● Stopped at regularly locations and made special

stops to meet the needs of a wide range of

passengers.

● Maintained a comfortable bus environment by

consistently regulating the ventilation and lighting.

● Responded to passenger emergencies to deliver

immediate basic care and assess the situation.

● Inspected the vehicle before and after trips to

identify maintenance issues and arrange for the

necessary repairs.

● Recognized and took advantage of opportunities to increase business revenue, including [Type]s and

[Type]s.

● Carried out high-quality [Type] work with little oversight.

● Supported [Type] operations by completing

assignments with strong focus on quality and

performance.

● Managed daily tasks consistently and sought out

opportunities to go beyond requirements and

support business targets.

● Filed records to keep system efficient and

information organized.

● Satisfied customers by delivering speedy and

expert service for all [Type] needs.

● Met targets consistently by working hard and with strong attention to detail.

● Documented [Type] and [Type] activities to maintain current [Software] tracking.

● Updated records with current [Type] and [Type]

information for effective business recordkeeping.

● Satisfied customers every day with fast, friendly, and knowledgeable support for [Type] needs.

● Consulted with customers to understand desires

and suggest best products to meet needs.

Bus Driver, Greater Dayton RTA

Mar 2008 Feb 2012, Dayton, Ohio

● Ensured the comfort of passengers by regulating

lighting, heating, and air conditioning.

● Checked the vehicle to ensure safety.

● Dropped students off to school and at home,

ensuring safety if crossing the road.

● Maintained a friendly and courteous manner in all customer interactions.

● Collected fare along a prescribed route, complying with traffic and safety regulations.

● Followed all rules promulgated by the School

District to ensure the safety of students.

● Studied route maps to efficiently pick up and drop off passengers.

● Maintained a comfortable bus environment by

consistently regulating the ventilation and lighting.

● Stopped at regularly locations and made special

stops to meet the needs of a wide range of

passengers.

● Operated the vehicle safely at all times to protect passengers and comply with the rules governing

[Type] bus transportation.

● Responded to passenger emergencies to deliver

immediate basic care and assess the situation.

● Inspected the vehicle before and after trips to

identify maintenance issues and arrange for the

necessary repairs.

● Avoided critical incidents by monitoring the

passengers for signs of disorderly or unsafe

behavior.

● Maintained and updated files and records to

support efficient [Type] operations.

● Reviewed activities regularly to identify

opportunities for improvement.

● Gained expert knowledge of [Industry] operations, market conditions, and trends.

● Satisfied customers every day with fast, friendly, and knowledgeable support for [Type] needs.

● Satisfied customers by delivering speedy and

expert service for all [Type] needs.

● Protected business from unnecessary liability by carefully following security and safety standards. Customer Service Associate /Jewlery Coordinator,

Walmart

Aug 2004 Mar 2008, Beavercreek, OH

● Managed details of completing sales payments,

refunds, and exchanges, including issuing store

credit.

● Greeted guests entering or exiting store and upon approach to sales registers, answering questions

and directing to product locations or store

departments.

● Counted and reconciled cash-drawer discrepancies prior to or following each shift.

● Assisted with receiving, product pricing, and stock replenishment.

● Answered incoming telephone calls and provided

information regarding store hours, location, and

policies.

● Supported loss prevention team by verifying proper inventory control procedures and monitoring store

areas for theft or damaged products.

● Answered calls or emails from customers and

assisted with special requests or resolving

complaints.

● Monitored promotions and sales to provide

updated information and pricing.

● Assisted with training and developing sales

associates and customer service team members.

● Provided expert service by communicating

information to customers and following up on

promises.

● Processed refunds and exchanges in alignment

with store policies.

● Trained new associates on store programs and

policies.

● Organized and maintained customer service desk

and monitored front lanes to address hazards or

return unsold products to shelves.

● Adhered to inventory control practices, recording stock moves on handheld devices to provide

real-time updates to stock levels.

● Addressed customer concerns and provided timely

resolution to mitigate complaints.

● Completed paperwork associated with

merchandise, price adjustments, customer returns,

and cash register operation.

● Exceeded requirements in providing products and

services to customers at all times.

● Followed established protocols for escalating

customer complaints to management.

● Operated POS systems to process sales

transactions for [Type] [Product or service].

● Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

● Merchandised products according to planograms

and display instructions and assisted with store

recovery.

Education Miami Jacobs Junior college, Dayton, OH Certified Nursing Assistant, Nursing, Jun 1999

● Minor in [Minor].anatomy, psychology, accounting, math, science and English

Walter E Stebbins High School, Dayton, OH

High School Diploma, Vocational Auto Mechanics and Academics, Jun 1986

Also worked in the offices as an assistant to Secretary for principal and Vice Principal, also participated in extra curricular activities such as choir, soft ball, VICA

(Vocational Industrial Clubs of America)

Contact this candidate