Tech Support Desk Technician

Micron Confidential

Micron Confidential

William Ayotte

Certifications:

Microsoft Azure Administrator

CCNP Route/Switch CCNA Route/Switch

CCNA Security

CCDA

ITIL v4

CompTIA A+, \

CompTIA Network+

Employment History:

Micron Technologies Boise, ID (Experis US)

Enterprise Network Security Engineer- 7/10/22- Present

• Global Router Switch Monitoring

• 114,237 Endpoints

• Vendor Migration Cisco to Arista

• Primary Engineer for Audio Visual team Network Support. 6,000+ endpoints

• ISE/NETBRIAN/NETSCOUT/FIREPOWER/INFOBLOX/DNA CENTER Fatbeam LLC Boise,ID

Network Engineer 6/20/2021 - 01/24/2022

• Turn up new Circuits

• Troubleshoot MPLS/ Pseudowire / VPN for DIA customers

• Managing 100+ ASAv and Content Filters

• Residential Broadband support

Stability Networks Boise, ID

Infrastructure Team 06/25/2019 - 6/10/2021

IT Engineer field work, focusing on Firewall/Router/Switch Iaas/Paas/Saas

• Sonicwall TZ/NSA

• Cisco ASA

• Cisco Catalyst/Nexus/SG

• Meraki Wireless

Microtech Systems Boise, ID

2700 w Cobalt Dr B206, Meridian, ID

Phone: 208-***-**** E-Mail: *******.******@**********.*** Micron Confidential

Micron Confidential

Help Desk Technician II 04/2018 - 06/2019-

Troubleshooting level 1 and level 2 issues

• Networks (Mostly SonicWall with some Cisco)

• Exchange (on premise and 365)

• 365 administration

• Active Directory - On premise and Azure

• Windows 10

• Dell hardware - server and desktop

No Pileups/Pingman Tools Boise, ID

Site Support Engineer, Installer 04/20/18 - 12/14/018

• Deploying cutting edge computer visioning software

• Basic SoHo Lan setup

• Windows 10/Server 2016/ Raspberry pi 3 deployment

• Traveling nationwide

• Supporting software from help desk

(Reason for looking at new opportunities - Company was recently purchased by DRB Systems based in Akron, OH)

Khamu Solutions Boise, ID

06/22/16 - 04/20/18 -Install/Systems Administrator

• Traveling 3 weeks a month nationwide to install Sapphire POS (Hardware and Software)

• Install Servers, Terminals, Routers/Switches/APs, Cat5, Digital Menu Boards and other POS Peripherals

• Deploy CentOS with Apache Server via Hyper-V/VMware/VMwareserver/ESXI

• Set up remote access via Secure Shell Client

• Training Restaurant/Bar/Cafeteria/Stadium staff managers and owners to use Sapphire POS

• On-Call Tech Support (Level 2)

• Basic Network troubleshooting -Ip Conflicts, Loopbacks, WIFI signal, ISP transitions, PCI Scans

• POS troubleshooting - Ticket duplication, ringin errors, printer routing

• Basic Windows OS troubleshooting - Boot Loops, UAC and Group Policy

• Coordinating RMAs with Multiple National Companies - Team Sable, Touch Dynamic, Dell

• Communicate Bugs/Feature Request/Overall User experience with Developers, Sales Team, Tech Support Team and Manufacturers using Email, Trello, Tech Support Ticketing Dashboard

Micron Confidential

Micron Confidential

(Reason for leaving: Recruited by former manager at Khamu Solutions, saw enormous growth opportunity)

Kopper Kitchen - Boise Idaho

02/16 - 6/16 Manager

Hard Rock Café and Hard Rock Live, Las Vegas NV (Strip) 09/30/2013 - 01/15/2016 - Operations Manager

26 million dollar Live Music, Retail, Restaurant Venue Banquet operations

Restaurant operations

Live event operations

(Left to be a part of Roxx Recruiting, Recruiters from Hard Rock International left to start company and offered me position. This gave me an opportunity to move back to Boise) 9/2012 to 9/2013 Bubba Gump Shrimp Co Las Vegas, NV - Manager 3/2010 to 9/2012 Red Lobster Boise,ID - Manager

2/2005 - 3/ 2010 Goodwood BBQ Company Boise,ID -Manager (Started as Buss Boy) Education: Western Governors University: Network and Security Operations - Currently enrolled

Contact this candidate