Douglas Santa

***** ********** ** #****

Austin Tx 78759

903-***-****

adwtzr@r.postjobfree.com

Professional Profile

Business to Business marketing Account Services

English/Spanish

Technical Assistance

Trained in Icoms Systems

Knowledgeable in TPV Process

Windows Operating Systems

Microsoft Office Certified

Six Sigma Green Belt Certified

Customer Service

Inbound Calls

Outbound Calls

Internet

Sales trainer

Retention sales and training

Professional Experience

Spectrum

March 2020 -Present

Role Retention account manager

Responsibilities

Take inbound calls upsell and save our current business Some outbound with warm leads

Office Depot BSD

March 2016-February 2020

Role Business Accountant

Responsibilities:

Create opportunities for several multimillion dollar accounts Upsell projects to increase the business every year Strengthen relationships with existing Office Depot clients Spot retention accounts

Work with new Managers on website use

YODLE

July 2015-December 2015

Essentials Sale Rep

Responsibilities:

Outbound calls to small medium business upsell

Online marketing tools to increase web presence

Texas Guaranteed

February 2015-June 2015

Default Recovery Specialist

Responsibilities:

Collected on outstanding student loans

Consolidated loans and repairing credit also de-escalation AT&T

September 2009-February 2015

Sales/Retention Representative

Achievements:

Over 100 % in sales goals every month

Presidential Club

Highest retention rate in the center.

Responsibilities:

Sales of telecommunications

(cell phones, internet, home phone, and fiber

DELL Inc.

February 2007- February 2009

Electronics and Accessories Sales Representative

Achievements:

Helped start the 1st Hispanic sales team in America Trained non-employee vendors in "selling the DELL way" Responsibilities:

Sales of all electronics from televisions to processors. Forming a relationship with customers.

Bilingual Sales

Cox Communication/Sudden Link

November 2004-2007

Sales Representative

Achievements:

Outstanding Sales Achievement Awards

Commitment to Sales Awards

Responsibilities:

Customer Service

Bilingual Sales

Internet Sales

Telephone/Cable Sales

Education

Tech Skills

A+ Certified

Information Technologies

Greensboro, NC

Savannah Technical Institute

Assembly Technician

Graduated August 1997

Savannah, GA

Windsor High School

Graduated February 1991

Windsor, CT

Community

Toastmasters of Austin

Master of arms officer since 2017

References

Derek Soto 559-***-****

Anna AguilR 512-***-****

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