Customer Assistance Service Consultant
Resume:
Tanyaradzwa Takarasima
**** ***** *********, *****, ********
*********************@*****.***
Sex Female Date of Birth 17 Apr 1998 Marital Status Single Drivers Licence Clean Class 4
Nationality Zimbabwean ID Number 29-309524C 66 Religion Christianity
Individual Statement
I am a self-motivated and confident individual who is passionate about development in the society for all.
I have a Bachelor of Science Honours Degree in Urban Planning and Development. Have had exposure at Gweru City Council, Bata Shoe Company and Bon Marche. My skills and strengths include being a team player, being able to work under pressure and being passionate about development.
Education and Qualifications
Great Zimbabwe University
Bachelor of Science Honours Degree in Urban Planning and Development (February 2018 to December 2021)
Educational Qualifications
Thornhill High School
A Level (ZIMSEC) [2016-2017] 12 points
Thornhill High School
O Level (ZIMSEC) [2012 - 2015] 9 O’levels
Key Skills
-Ms Office Word, Excel, Power Point, Outlook
-Statistical packages – SAS, SPSS, Genstat
- Autocard, Archard, GIS, Google Earth, Odk,
Main Achievements
1.
Previous Work Experience
1.Bonmache Avondale Harare (Dec 2022-March 2023)
Responsibilities
Attending clients’ needs,
book keeping,
Customer engagement
Till Operation
Achievements
Conflict resolution with customers during transactions
No incidences of customer confrontations
Advocated for the creation of a safeguarding policy to guard against sexual harassment of employees.
2.Gweru City Council (Jan 2020-Jan 2021)
Responsibilities
Contributing to the development and achievement of the Councils strategic objectives
Ensuring that the long-term operational strategy of the Council is viable
Ensuring adherence to acceptable housing delivery standards
Land surveying and pegging of new stands
All architectural drawings, plans including 2D, 3DS and rendering.
Gathering marketing intelligence and making recommendations on new stands development and marketing strategy
Working with local and international NGOs in delivering humanitarian projects within the district
Key Achievements
Successfully monitored and supervised the pegging and building inspection of several buildings in Gweru District
Assisted in the recruitment, selection and induction of new attaches’
Successfully and coherently produced weekly and monthly production reports for the department
3.Bata Shoe Company Zvishavane Branch Responsibilities
Sales
Customer Assistance
Key Achievements
Accurate cash reconciliations
Improved sales through good customer relations
References available upon request
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