An analytical, detail-oriented, and driven professional with 20+ years of experience in Operation Support, Documentation, Data Entry, and Technical Assistance. Demonstrating expertise in bolstering relationships with clients from business and socioeconomic backgrounds by meeting their expectations to improve customer satisfaction and retention. Adept at analyzing documentation and reports and making corrections to inconsistencies. Exhibiting a professional and friendly environment in the facilitated organization by heeding the concerns of the team and providing needful resources to them. Adroit at collaborating with businesses to improve ROI ratio and retain business efficiency.

THOMAS GUILLOT

6069 Beltline Rd, Apt 3054, Dallas, Texas 75254

469-***-****

adw9nq@r.postjobfree.com

EDUCATION

PROFESSIONAL EXPERIENCE

Associates Degree in Business Administration

Education America, Dallas, TX

1994 – 1995

Loan Processing Officer (Contract-Based)

Capital One Corporate Office – Plano, TX Feb 2021 – Jan 2023

•Responsible for ensuring loan documentation, processing, and servicing departments have efficiently and accurately processed, perfected, and maintained loan documentation for all customers

•Oversee all record retention responsibilities for the bank's loan portfolio, including monitoring, lien release management, lien perfections/records, and oversight of all legal and credit permanent loan files

•Process documentation of applicants and ensure consistency of the practices

•Assessed internal and external audits and ensured its safety from irregularities

•Evaluate documentation and ensure its integrity prior to the submission

•Manage FedEx Packages and ensure its credibility through Capital One

PROFESSIONAL SKILLS

•Customer Satisfaction Driven

•Critical Thinker

•Attention to Detail

•Excellent Verbal & Written Skills

•Emotional Intelligence

•Can Work Under Pressure

•Organized

•Work Ethical

•Team Player

•Independent

•Operation Support

•Multi-Tasking

Customer Service Representative

Toyota Financial Corp – Plano, TX Dec 2019 – Mar 2020

•Typed reports, correspondence, and follow-up letters to clients and ensured their queries were addressed

•Assisted colleagues administratively and educated them about typing documentation correctly

•Surveyed with customers regularly regarding services and made payment schedules

Data Operator (Contract-Based)

JP Morgan Chase – Dallas, TX Jan 2017 – Mar 2017

•Noted maintenance requests in the tracking system to ensure accuracy of work status

•Obtained merchant's maintenance reports and maintained data on tracking software

•Retained the firm's streamlined workflow by working in diversified positions and provided backup support to departments

•Worked as a merchant for improved customer satisfaction when required by the leaders

TECHNICAL SKILLS

ADDITIONAL WORK EXPERIENCE

•Proficient Microsoft Office suite (Outlook, Word, Excel, PowerPoint)

•SharePoint

•WordPerfect

Operation Support Specialist I

Federal Reserve Bank of Dallas – Dallas, TX Jul 2011 – Oct 2015

•Maintained paperwork of various clients and digitally communicated throughout the Federal Reserve Bank

•Accepted, sorted, and redirected mail, email, and faxes in compliance with strict security restrictions

•Formatted and processed examination reports, documentation, correspondence, and Bank examiner reports into WordPerfect, MS Excel, and SharePoint.

•Monitored and corrected irregularities in records and archived them in a safe portal

KEY ACHIEVEMENTS

•Commended for perfect attendance and achieved all targets, and earned bonuses every quarter

REFERENCES

Available Upon Request

Customer Service Representative

Bank of America Corporate–Plano, TX Aug 2009 – Dec 2009

•Assisted Bankers, Realtors, homeowners, and end users with account and technical support questions and issues

•Managed the documentation process for homeowner short sales of residential properties

•Worked closely with Bank of America negotiation and foreclosure teams, Real Estate Agents, Attorneys, and homeowners during the short sale approval process

•researched account status and maintained documents, including bank statements, correspondence, and lien information

KEY ACHIEVEMENTS

•Received 6 complimentary letters for excellence in service

Customer Service Representative

Fujitsu America–Dallas, TX May 2002 – Jun 2009

•Supported Technical Support Teams and assisted clients directly with the point of sale, ATM password resets, and documentation issues

•Took inbound calls from Banks, Grocery Stores, and Major retail clients

KEY ACHIEVEMENTS

•Maintained perfect attendance throughout 7 years of tenure

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