Samantha
Mitchell
************@*****.***
Orlando, Florida
Summary
Highly motivated professional with 10 years’ experience in customer service. Possess excellent written and verbal communication skills. Able to work a diverse population. Reliable, quick learner, flexible and a problem solver
Experience
Security Officer
Loews Sapphire Falls Resort • Orlando, FL
07/2018 - Present
Secure premise and personal by patrolling property; monitoring surveillance equipment’ inspecting building, equipment and access
Pharmacy Technician
CVS in Target Retail Pharmacy • Orlando, FL
05/2021 - 07/2021
Screen prescription orders for accuracy and completeness; Prepare prescriptions - retrieve, count, pour, weigh, measure, and sometimes mix the medication;
Perform calculations;
Prepare medicines used to treat cancer;
Perform medication reconciliation
Assist in the management of investigational drug studies and; Use technology to help maintain accurate patient records, prepare and package medications, and place orders
Agent/Customer Service
Bags Incorporated • Orlando, FL
05/2017 - 07/2019
Confer with customer by telephone or in person to provide information about products or services, take or enter orders cancel or obtain details of complaints.
• Check to ensure account that appropriate changes were made to resolve customers’ problem
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well actions taken
• Resolve customer billing complaints by preforming activities such as exchanging merchandise, refunding money or adjusting bills
• Complete contract forms, prepare changes of address records. Or issue service discontinuance orders, using
Skills
Security Microsoft office
Excel WORD
Pharmacy Inventory
Education
Pharmacy technician
Concord College • Orlando, FL
12/2019
Languages
Data entry Billing
Organizational skills
English