Customer Support Service

Darnella Horne

Customer Service Representative

**** *** ****** ******* ** 236**-***-*** 8315

*******@*****.***

OBJECTIVE

I am a very hard working, loyal person. I love people, fast learners and willing to learn. I can adapt to my surroundings very well. looking to grow with a company, while learning new things. EXPERIENCE

Lidl Suffolk

Customer Support Lead

Dec2022-present

Cashier, Customer support Dispatching

Scheduling, leading, Accounting,

CRS

Ibex - Hampton, VA

November 2019 to Present Transportation for medical patients dispatching for non emergency medical

CRS Damage Alorica

Alorica - Newport News, VA

July 2016 to 2019

Receive calls for UPS damage dept resolutions. Quality control work at home. Escalation Microsoft

Medicaid Billing Specialist

Maximus Health Services - Hampton, VA

January 2013 to March 2016

Customer support for Medicaid, Renewal, Updates, Account Payment, Coding, C.P.T Coding, Adjustments, Customer Concern, Application Adjustment, Consultation, Micromanagement

Apple Specialist

Apple

January 2000 to April 2013

Customer support. Technical troubleshooting ... Io and other devices Coronavirus made job hard to access

Infection Control Coordinator

Regency Hospital Company - Yorktown, VA

July 2018 to March 2020

Making sure the facility is clean, by abiding HIPAA standards

Sanitation, sterilizing, Disease control. Cleaning the different items used by medical staff.

Customer Service Representative

QVC - Chesapeake, VA

August 2019 to January 2020

Customer service rep, receiving phone calls billing, questions resolving problem computer Problem solver, Excel, Microsoft, and on time with

Certifications / Licenses

Driver's License

EDUCATION

Cabot college 1990-1993 Medical Billing and insurance

ECPI 2018-2019 BS Medical Administration

Purdue Global 2019-2021 BS Administration

Liberty University 2021-present BS Business

KEY SKILLS — Quality Control

Quality Assurance

ISO

QA

ICD-9

CPT Coding

Data Collection

Customer Service

Microsoft Word

Hospitality Experience

Microsoft Outlook

Medical Billing

Buffing

ICD-10

EMR Systems

Medical Records

Infection Control Training

HIPAA

Medical Terminology

Medical Coding

Android

iOS

Data Entry

Public relations

Typing

Google Suite

Microsoft Publisher

Dispatching

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