Front Desk Medical
Resume:
Lavada Simeonoff
Seeking full time administrative assistant, program coordinator any office related jobs Anchorage, AK 99503
*****************@*****.***
Professional Summary
Knowledge of customer service responsibilities, work well under pressure, community public relation skills, assisting customers over the telephone to help solve any issues, strive for good priority planning ad organization skills and complete required documentation in a timely manner. Knowledge of confidentiality requirements, completing spreadsheet documentation and knowledge of professional office procedures and etiquette.
Willing to relocate to: Anchorage Municipality, AK - Anchorage, AK Authorized to work in the US for any employer
Work Experience
Eligibility Specialist
Cook Inlet Housing Authority-Anchorage, AK
August 2023 to Present
• Assessed clients needs, developed individualized service plans, and connected them with appropriate resources and support
• Collaborated with community organizations, government agencies, and landlords to secure safe and affordable housing options for clients
• Maintained accurate and up-to-date client records, progress notes, and documentation of services provided
• Monitored client progress towards achieving stable housing goals through regular check-ins and follow- ups
• Educated clients on tenant rights, responsibilities, fair housing laws, eviction prevention strategies, budgeting skills, and other relevant topics
• Increased access to affordable rental units by establishing partnerships with local property owners resulting in an additional XX units becoming available
• Developed strong relationships with local landlords resulting in increased acceptance rates for clients with housing vouchers
• Ensured compliance with federal, state, and local regulations for affordable housing programs
• Developed and maintained positive relationships with tenants, addressing their concerns and resolving issues in a timely manner
• Screened prospective tenants through thorough background checks, credit evaluations, and income verifications
• Prepared monthly financial reports detailing property performance metrics such as occupancy rates, rental income vs. expenses ratios etc
• Collaborated with social service agencies to provide support services for residents such as job training or counseling programs
Customer Care Specialist
Cook Inlet Housing Authority-Anchorage, AK
December 2022 to 2024
Meet with customers for the application intake process. Contact and verify applicants landlord references, request background check to determine eligibility, customer service for internal(tenants)/external customers, asses tenant needs & provide information, a record of answering 70+ phone calls a day, process income verifications, schedule applicants and tenant appointments, process letters for customers and tenants, faxing, scanning, email, attend all staff meetings, comply with company policies and procedures
Client Monitor
Akeela Inc-Anchorage, AK
December 2021 to December 2022
Ensure the safety, security and facility sanitation, residents, provide a safe environment for the facility, staff and residents, comply with company policies and procedures, dispense daily medication, maintain and verify list of people present staying at the facility, document residents daily activities COVID-19 Screener/tester & data entry
Visithealth-Anchorage, AK
May 2020 to December 2021
Covid-19 screening, Covid-19 testing, data entry & make phone calls to patients with their results. Resident Coordinator
Savation Army-Anchorage, AK
April 2021 to September 2021
Document a pre-screening application over the phone or in person, check-in/out residents, answer multiline phone system, transfer phone calls, make announcements over the intercom, setup, prepare & serve breakfast/dinner, monitor residents & children throughout the shelter, assist residents with daily chores, sign off on chores once completed, assist residents with move-in/ out, vacuum, dusting, disinfect rooms, clean bathrooms & closets. Faxing, filing copying, scanning documents, receive incoming, and sort accordingly, prepare outgoing mail, setup & prepare for special occasions for resident(s) and special visitors & order catering
Safety Monitor
Bean's Cafe-Anchorage, AK
February 2021 to September 2021
Ensure the safety of all clients, Secure all entrances, body scanning, body search, data entry, use of a handheld radio, monitor all clients, well fare checks on all clients (through the shift) Guest Services Associate
The center Inc.-Anchorage, AK
August 2020 to February 2021
Attend to guest services with sports equipment set up & take down. Host many of scheduled events of private, commercial or businesses. Answer multiline switchboard. Data entry. Worked in the Café making all cafe assorted drinks, and restocking items. Casemanagement Support Lead
Southcentral Foundation-Southcentral Foundation
April 2010 to June 2018
Administrative duties, make, cancel & rescheduled, check-in patients arrival, appointment's, private insurance, medicaid & medicare insurance verification, processed/submitted medicare & medicaid applications, held two clinical meeting's x2 month, created employee's work schedule, call and set up interviews, order office supplies, faxing, scanning, copy, data entry, reconcile patients medical records, use of electronic medical records systems, answer/operate multi line phone switchboard, transferring phone calls, make announcements & paging, comply with company's policies and procedures Education
High school diploma
Akhiok High School - Akhiok, AK
January 1998 to May 1998
Skills
• QuickBooks
• Experience Administering Injections
• Medical Receptionist (7 years)
• Cash handling (10+ years)
• HIPAA (8 years)
• Microsoft Outlook (10+ years)
• Adobe Acrobat (10+ years)
• Clerical experience (10+ years)
• Auditing (8 years)
• 10 key calculator (10+ years)
• Office Management (8 years)
• Procurement
• Anatomy Knowledge (8 years)
• Microsoft Access (10+ years)
• Microsoft Excel (8 years)
• EHR
• Typing (10+ years)
• ICD-9 coding (8 years)
• Quality Assurance (8 years)
• Case Management (10+ years)
• Computer Skills (10+ years)
• Triage
• Patient monitoring (8 years)
• Windows (10+ years)
• Time management (10+ years)
• Medical Records (8 years)
• ICD-10 coding (8 years)
• Leadership
• Medical Office Experience (8 years)
• Transcription
• Active Directory
• Microsoft Word (10+ years)
• Patient Care
• Insurance Verification (8 years)
• Word processing
• Communication skills
• Medical Billing
• Front desk
• Medical Terminology
• Financial planning
• Microsoft Office
• Data Entry
• Sales
• CPT Coding
• Phone Etiquette
• Accounting
• EMR Systems
• Administrative Experience (10+ years)
• Medical Scheduling
• Type 60 wpm
• English
• Customer Service
• Medical Coding
• Hospital Experience
• Microsoft Powerpoint
Certifications and Licenses
AED Certification
CPR Certification
Food Handler Certification
First Aid Certification
BLS Certification
Additional Information
I am a very hard worker, once I’ve been trained to do something I become very committed. I’m also a very fast learner that likes to stay busy. I'm very committed to getting to work on time. I'm open to meeting new people and being a team player.
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