Warehouse Operations Customer Service

Bettie Broom

Proven leader with over ** years of experience in operational efficiency and team management, leveraging skills in Microsoft Office and effective communication to drive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skills

Work History

Warehouse Supervisor

Glock Inc., Smyrna, GA August 2022 - Current

Acworth, GA 30102

704-***-**** ***********@*****.***

Communication

Customer Service

Microsoft Office (Excel/Word/365)

Management Skills

Execute Efficiency

Operations Management

Staff Management

Operational Reporting

Supervised warehouse operations by managing employees during shifts. Supported production workers in meeting goals without compromising safety and compliance. Maintained high levels of accuracy in daily operations. Performed troubleshooting to resolve issues with equipment, devices and products. Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules. Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Operations Manager

Guardian Realty LLC., Villa Rica, GA April 2021 - August 2022 Warehouse Logistics Supervisor

Inalfa Roof Systems, Acworth, GA August 2017 - April 2021 Material Handler

Graham Packaging, Atlanta, GA August 2015 - July 2017 Handled confidential and sensitive information with discretion and tact. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Filed paperwork and organized computer-based information. Developed and maintained relationships with external vendors and suppliers. Led hiring, onboarding and training of new hires to fulfill business requirements. Supervised operations staff and kept employees compliant with company policies and procedures. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Directed initiatives to improve work environment, company culture or overall business strategy. Trained new staff on job duties, company policies, and safety procedures for rapid onboarding. Supervised team of helpers, laborers and material movers to efficiently complete tasks. Developed standard operating procedures for team to follow and maintained records of activities. Evaluated team performance and provided feedback on areas requiring improvement. Assigned tasks to team members to complete within designated time frames. Scheduled shifts and shift changes to accommodate workload and customer needs. Led improvement initiatives to advance operational efficiencies and increase revenue. Demonstrated high levels of initiative and creativity while tackling difficult tasks. Handled day-to-day shipping and receiving overseeing multiple packages per day. Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Performed cycle counts and inventory control to accurately track product levels. Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Packed items into appropriate containers for shipment. Kept storage areas organized, clean, and secure to fully protect company assets. Verified documentation and condition of freight to assure quality standards were achieved. Extruder & Blending Tech/Forklift Operator

Samuel Strapping Systems, Fort Mill, SC August 2005 - July 2015 Certifications

Coordinated with other lift truck drivers and production personnel to process orders efficiently. Unloaded and stacked materials by raising and lowering lifting devices. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Transported goods between warehouse locations according to shipment and storage needs. Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Communicated with floor managers to determine merchandise placement. Generated production data to complete necessary paperwork by accurately measuring and weighing materials. Trained all new employees for the day-to day warehouse operations. CGMP Certification, Glock Inc.- 2024

Good Manufacturing Practices, Glock Inc. - 2023

Global Safety, Glock Inc.- 2023

Hazardous Waste, Glock Inc. - 2023

Ergonomics For Safety, Glock Inc. - 2023

Powered Industrial Truck, Inalfa Roofing Systems-2020 Train the Trainer, Inalfa Roofing Systems-2020

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