Damaris Franqui

Customer Service Representative

Contact

321-***-****

adw697@r.postjobfree.com

Objective

Bilingual, initiative-taking individual with knowledge and experience in the Specialty Pharmacy environment and Customer Service for over 6 years. Seeking a position that would allow me to learn new skills and grow professionally as well as to enhance my customer service and leadership skills.

*Authorized to work in the United States

Education

Lake Minneola

High School (2014)

101 N Hancock Road Minneola, FL 34715

Work Experience

Mears Transportation [3840 Vineland Road Orlando, FL 32811]

Senior Sales Coordinator [February 2023 – Current]

Speaks with clients to quote their trip

Obtain credit card information and authorization to complete payment process

Follow up with client(s) for any missing information and/or updates

Create itinerary/manifest for client to confirm transportation moves for date of service needed

Research locations for pick up and drop off points

Schedule transportation moves to and from airport and any other locations within Orlando service area

Communicate with team to ensure that all moves are accurate and precise and that the transportation was smooth

Handle client complaints and direct them to the correct department

Handle any necessary changes to ensure smooth transition with client and/or group lead

CSL Plasma [2075 Americana Blvd Suite 400 Orlando, FL 32839]

Donor Support Technician [April 2022 – Dec 2022]

Prepared the Autopheresis machine for the pheresis process

Monitored the donor and the pheresis process to ensure no reactions occur with the donor(s)

Responded to specific alarms/signals and donor adverse events that may occur during the process and uses Personal Digital Assistant (PDA) to record such incidents

Disconnected the donor when the process is complete

Sr. Phlebotomist [April 2022 – Dec 2022]

Performed calibrations and verify that maintenance has been performed as outlined in the SOPs for the Autopheresis machines

Troubleshooted equipment failures; creates incident documentation, removes and/or replaces equipment from service

In compliance with SOPs performed all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect

Performed venipuncture on donors to begin pheresis process

Evaluated vein performance of the donor to identify possible problems; makes necessary corrections to expedite donation time and ensure product quality and donor safety

Ensured donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor

ACS Pharmacy [6251 Chancellor Drive Suite 101, Orlando, FL 32809]

Patient Care Specialist III [Oct 2019 – March 2022]

Patient Care Specialist II [Sept 2017 – Oct 2019]

Patient Care Specialist I [Aug 2016 – Sept 2017]

Added new patients into the system along with their demographics and other information

Ran Test Claims through insurance/Adjudicated Claims

Reported Adverse Events and Customer Complaints to Manufacturer when needed for medication

Verified the Prior Authorization is on file (if required)

Called and followed up with MDO to confirm the receipt of the Rx or Prior Authorization request

Applied for Copay/Financial Assistance online through portal or by phone with representative

Called and followed up with insurance for rejected claims and overrides

Created MS Department Manual for Orientation, New Hires and MS Department

Scheduled medication deliveries for patients with MS and Cancer

Called Insurance companies to complete Benefits Verifications & update Prior Authorization status

Completed Financial Assessment for patients who needed Copay/Financial Assistance

Assisted with System Trainings, Orientation Trainings, Subject Matter Expert Trainings and other projects for different departments and supervisors

Applied patients for Medicare part D during Medicare Enrollment period (Oct – Dec)

Faxed Rx request to MDO through virtual fax

Faxed Prior Authorization request to MDO through Cover My Meds

Digital Risk, LLC [660 Century Point, Lake Mary, FL 32746]

Data Capture Analyst (Transaction Management) [Jun 2014 – Dec 2016]

Pulled Credit Reports, employer information on the borrower(s) property value searches

Bookmarked files and documents individually, input client information into the database, verified employment

Redacted important client information

Adobe Acrobat Pro, Microsoft Excel 2010

Skills

Bilingual (Spanish & English)

50+ WPM Typing

Ambitious

Detail Oriented

Reliable

Answered Phones

Flexible

Willing to Learn and able to adapt to new tasks

Time Management

Self –Starter

Leadership Abilities

Ability to operate fax machine, copier, scanner, computer

Customer Service

Planning Skills & Problem-Solving Skills

Efficient in Microsoft Office 2010+

Efficient in CPR + System & Adobe

Leadership

Aided with training new hires for Orientation/SME Training

Aided with projects and refills for other teams such as Entrust and Oncology

Aided with managing team when Team Lead was unavailable

Filtered through workflow spreadsheet reports to assign work to the team

Main “go to” person for questions/training opportunities

Shadowed with multiple Team Leads to learn daily duties and workload

References

[Available upon request.]

Contact this candidate