Customer Success Manager
Resume:
SARA HOLMES
CUSTOMER SUCCESS MANAGER
RALEIGH, NC, UNITED STATES
DETAILS
Raleigh, NC, United States
adw5oy@r.postjobfree.com
LINKS
SKILLS
Canva Experience
Leadership/Training
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
CRM Management
NPS - Customer Retention/Satisfaction
Project Management
Time Management Skills
Ability to Work Under Pressure
Creative Problem Solving
Trello
Interpersonal Communication
SAAS Experience
HOBBIES
Community Volunteer, Church, hiking, outdoors, running, yoga, friends and family time, meditation
PROFILE
Compassionate and collaborative leader, successful at using social and emotional awareness to motivate and tailor interactions for individual customers and teams. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A caring volunteer, eager to contribute talents to many worthy causes such as The Miracle League and Gigi's Playhouse.
EMPLOYMENT HISTORY
Customer Success Manager at Alpine Supply Chain Solutions, Remote
January 2022 — Present
●Maintain customer records with 100 % accuracy in CRM while interacting with customers across email, phone, and social media
●Streamlined CRM and developed custom tools to track sales process activities; increased sales conversion rate by 30% through monitoring and optimization of our sales funnel metrics.
●Designed and conducted project close sessions for customers (individual and teams), receiving 98% positive feedback.
●Conduct weekly check-ins, quarterly reviews, metric reporting, and marketing touchpoints with customers.
●Spearheaded and developed tools to track customer retention.
●Create PowerPoint presentations and engage 10-20 leads weekly
●Prepare contracts, productivity reports, proposals, and letters.
●Exercise independent judgment in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction
Sales Coordinator at David Allen Company, Raleigh, NC
March 2017 — May 2021
●Sales support to executives and division managers in 4 markets (Raleigh, Alabama, Florida, and DC)
●Strengthened teamwork at meetings by preparing weekly and monthly sales reports for all markets, improving customer service efforts, and increasing sales opportunities by 20%
●Managed records of sales and customer information in CRM.
●Spearheaded and led team-building sales meetings for all markets.
●Serviced established accounts on a consistent basis to maintain strong revenue and customer relationships.
●Managed RFP database and responses daily, generating timely reports to inform and adjust plans
HR Manager at IT People Corporation, Raleigh, NC
April 2016 — October 2016
●Various management and HR duties
Customer Care Coordinator at NuMotion, DME, Apex, NC
September 2013 — April 2016
●Reviewed and approved all medical documentation from therapists and doctors
●Maintained positive relationships with PT's, clients, schools, and doctors.
●Collaborated with departments to maintain continuity of service, timeliness, and accuracy
●Experience with Electronic Medical records - physician notes and historical documents
●Took ownership of customers issues and built rapport by processing requests, following problems to resolution
EDUCATION
Bachelor of Arts - Therapeutic Recreation, University of NC @ Wilmington
INTERNSHIPS
Internship at RICA - Regional Institution for Children and Adolescents,
RICA-Baltimore is a mental health residential treatment facility serving adolescents and their families. They provide treatment and educational programs for adolescent boys and girls aged 12 to 17.6 who are experiencing emotional, behavioral, and learning difficulties.
VOLUNTEER EXPERIENCE
Miracle League, Gigi's Playhouse, Church, Raleigh, NC
Encourager and Motivator within all organizations to bring awareness and participation in the community.
●Develop and maintain relationships with community organizations while bringing awareness and engagement to coworkers.
●Establish and maintain relationships with local organizations to coordinate volunteer efforts.
●Collaborate with various stakeholders to implement awareness and participation in various volunteer efforts.
●Spearhead development and implementation of systems to track volunteer participation and progress.
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