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GLADYS LARY

Electronic Health Records (EHR)

Medical Billing and Coding

Referral Management

Patient Coordination and Scheduling

Data Entry and Management

Interdisciplinary Team Collaboration

Administrative Software Tools

Customer Service and Patient Support

Healthcare Laws and Regulations

Medical Terminology

Multitasking And Prioritization

Communication and Interpersonal Skills

Problem-Solving and Decision-Making

Performance Management

Leadership and Team Management

Results-driven professional with over 20 years of experience planning, coordinating, and delivering healthcare services. GL Highly skilled in providing excellent customer service and patient support, ensuring timely and accurate processing of patient information, and managing patient expectations. Proficient in using electronic health record systems and other administrative software tools to optimize workflow processes and increase productivity. Strong organizational and multitasking skills, able to prioritize and manage multiple tasks efficiently. Adept in collaborating with healthcare providers and interdisciplinary teams to ensure optimal patient care. Passionate about delivering patient-centered care and driving innovation in the healthcare industry. CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

PATIENT SERVICE REPRESENTATIVE

Methodist Orthopedic Surgical Associates 10/2022 – Present

Successfully update and verify patient information at every visit, ensuring accurate and up-to-date records of patient demographics and medical history

Assist patients with filling out patient history forms, consent forms, and payment contract forms, streamlining the patient check-in process and improving patient experience

Receive and process cash and credit card payments for medical services rendered, accurately recording payments and maintaining financial records

Review patient accounts, identifying delinquent accounts and collecting overdue payments, improving revenue cycle management and reducing outstanding balances

Answer, investigate, and/or direct patient inquiries or complaints to the appropriate medical staff, demonstrating excellent communication and customer service skills

Verify insurance benefits, ensuring accurate billing and reimbursement for medical services rendered

CLAIMS ASSOCIATE

State Farm 03/2022 – 10/2022

Investigated claims proactively, applied for coverage, and accurately documented the file, resulting in an average reduction of 10% in claim processing time and increased customer satisfaction ratings

Supported customers through personalized, caring, and simple interactions, improving customer retention rates and receiving positive feedback on a regular basis from customers and claimants UNIT SECRETARY

Texas Health Resources 05/2010 – 03/2022

Consistently ensured that the work of the entire unit ran smoothly, managing administrative details and maintaining a highly organized healthcare unit, resulting in increased efficiency and productivity

Interacted with all members of staff within the hospital system, demonstrating excellent communication and interpersonal skills, contributing to a positive work environment and effective patient care

Accurately performed data entry of patient charges and requested physical and electronic medical records, maintaining accurate patient records and improving revenue cycle management

Successfully assisted with patient discharge, answered phone calls and emails, and directed patients to their rooms, ensuring timely and effective patient care and improving patient satisfaction

Proactively performed office duties as requested, including filing, organizing, and distributing paperwork, ensuring that all administrative tasks were completed on time and to a high standard CAREER HIGHLIGHTS

QUALIFICATIONS

Successfully managed administrative functions, including scheduling, billing, and medical record management, for a busy healthcare practice, ensuring timely and accurate processing of patient information and billing

Coordinated complex medical cases, including patient assessments, treatment plans, and follow- up care, working closely with interdisciplinary teams and healthcare providers to ensure high- quality patient care

Developed and implemented a referral coordination system, reducing wait times and increasing patient access to specialty care, resulting in improved patient outcomes and satisfaction 1110 Hemlock Ct. Desoto, TX 75115 972-***-**** adw5er@r.postjobfree.com Loan Signing Agent 10/2022

CERTIFICATIONS

Some College Coursework

Cedar Valley Community College

EDUCATION

Texas All Lines Adjuster License 11/2021

LICENSES

PROFESSIONAL EXPERIENCE – CONT.

MEMORY DISORDER REFERRAL COORDINATOR

Texas Health Dallas 05/2017 – 03/2022

Successfully set new appointments and ensured complete and accurate registration, including patient demographics and current insurance information, improving patient flow and reducing errors in patient records

Verified and ensured compliance with insurance requirements, reducing the risk of insurance claim denials and improving revenue cycle management

Proactively gathered information concerning patients' clinical background and referral needs, ensuring timely and appropriate referrals and improving patient care outcomes

Maintained accurate and up-to-date records of patient referrals and follow-up, ensuring that patients received timely and appropriate care and improving patient satisfaction

Demonstrated excellent communication and interpersonal skills, effectively interacting with patients, healthcare providers, and insurance companies, improving patient experience and referral management

ADMISSION COORDINATOR/PATIENT ACCOUNT REPRESENTATIVE Surgery Center of Duncanville Texas 03/2002 – 07/2012

Maintained accuracy on all written records relating to patient charts, doctor's orders, requisitions, and patient charges, ensuring timely and accurate billing and reducing errors in patient records

Demonstrated excellent communication and interpersonal skills, effectively directing patients to their rooms and answering multi-line switchboards quickly and efficiently, contributing to a positive patient experience

Successfully prepared patient billing statements and posted patient payments, ensuring timely and accurate billing and improving revenue cycle management

Prepared insurance appeal letters based on claims adjudication, successfully challenging denials and reducing the risk of lost revenue for the surgery center and improving patient outcomes

Demonstrated excellent attention to detail and organizational skills, effectively managing a high volume of patient records, billing statements, and insurance claims, contributing to efficient operations and timely patient care

GLADYS LARY

1110 Hemlock Ct. Desoto, TX 75115 972-***-**** adw5er@r.postjobfree.com

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