Customer Service Representative

Adhanet Ware

Phone: 614-***-**** Email: adw4u6@r.postjobfree.com LinkedIn: www.linkedin.com/in/AdhanetWare CAREER SUMMARY

Motivated with 15 years of experience in Customer Service and Sales industry attentive to details. Self- starter and problem solver handling calls on a daily basis with irate customers. Proficient in building relationships, closing sales, and providing excellent customer service by going above and beyond. Skilled in:

Create training modules Problem solving Ability to coach and manage team Effective communication Good leader Experience with Human Resource Functions Deliver Educational Plans Diffuse irate situations Able to lead diverse employees Produce one on one coaching assessments

RELEVANT WORK EXPERIENCE

Problem Solver

• Produced results and exceeded sales results metric consistently

• Understood the ins and outs of the department and provided feedback.

• Consulted on technical test codes, requirements and turnover metrics

• Educated and coached one on one with 30 associates. Management

• Provided management with continual team results and progress assessements

• Appointed as lead after demonstrating my leadership skills.

• Lead team with 100% audits.

• Attended leadership courses to further skills.

Effective Communication

• Lead and directed different teams across the center.

• Yielded manual for better sales for the Chat Technical team.

• Developed individuals and team participation.

• Created system for new hires to do one on one consulting. WORK HISTORY

Residential Inside Sales Spectrum/Charter Communication Columbus, OH 2019-2021 Supervisor/Trainer/ Human Resources Coordinator/Customer Representative

Macy’s Customer and Credit Services Mason, OH 2008-2013 Account Manager Morgan Stanley Discover Network New Albany, OH 2006-2008 EDUCATION

The Ohio State University

Columbus,OH

Xavier University

Cincinnati,OH