Service Representative Customer
Resume:
Cynthia flores
**** ******* *** *** ***, El Paso, TX 79904 · 915-***-****
adw0o8@r.postjobfree.com
To obtain management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.
Experience
AUGUST 2021 – DECEMBER 2021
CUSTOMER SERVICE, GUCCI
●Inbound customer service representative taking up to 30 calls per day.
●Updating customer’s orders with items selected and received their payment request.
●Educating the customer to our website and provided call back for complex issues
●Ensured all calls were customer satisfaction with their experience using 5 star rating.
MARCH 2020 – FEBRUARY 2021
GC Services (Verizon Account)
●Inbound customer service representative taking up to 40 calls per day.
●Identified customers' needs, clarified information, researched every issue and provided solutions or alternatives with payments or lease agreements.
●Updated customer’s accounts and resolved customer issues using 5 star rating.
MARCH 2020 – FEBRUARY 2021
GC Services (Mercedes Account)
●Inbound customer service representative taking up to 40 calls per day.
●Identified customers' needs, clarified information, researched every issue and provided solutions or alternatives with payments or lease agreements.
●Updated customer’s accounts and resolved customer issues using 5 star rating.
December 2017 – March 2020
supervisor, Aafes (Arby’s)
●Supervised up 7 employees to preparation and sale of food items during assigned shifts.
●Verified the quality of food and supply items
●Resolved customer complaints to deliver great customer service experience
●Maintains, prepares and process accounting and facility operation reports
●Participating in the establishment of service and sales goals
●Performed the same duties of employees in order manage workload
●Responsible open/close facility ensure all policies/regulations are followed
●Responsible to assign work schedule, workload, prepare performances and training for employees
December 2017 – March 2020
Supervisor, AAFES (Subway)
●Supervised up 8 employees to preparation and sale of food items during assigned shifts.
●Complete and post the staff work schedules
●Ensure all that all local and national health and food safety codes are maintained, and company safety and security policy are followed
●Recruit, rewards and terminates staff as needed
●Communicate changes of food preparations formulas, standards to staff.
●Maintains business records as outlined in the Subway Operations Manual
December 2017 – March 2020
Supervisor, AAFES (manchu Wok)
●Supervised up 8 employees to preparation and sale of food items during assigned shifts.
●Verified the quality of food and supply items
●Resolved customer complaints to deliver great customer service experience
●Maintains, prepares and process administrative duties and facility operation reports
●Participating in the establishment of service and sales goals
●Performed the same duties of employees in order manage workload
●Responsible open/close facility ensure all Manchu Wok policies/regulations are followed
December 2017 – March 2020
Supervisor, AAFES (Charley’s)
●Supervised up 10 employees to preparation and sale of food items during assigned shifts.
●Verified the quality of food and supply items
●Resolved customer complaints to deliver great customer service experience
●Maintains, prepares and process accounting and facility operation reports
●Participating in the establishment of service and sales goals
●Performed the same duties of employees in order manage workload
●Responsible open/close facility ensure all policies/regulations are followed
January 2004 – August 2005
Shift manager, subway
●Supervised up 10 employees to preparation and sale of food items during assigned shifts.
●Complete and post the staff work schedules
●Ensure all that all local and national health and food safety codes are maintained, and company safety and security policy are followed
●Recruit, rewards and terminates staff as needed
●Communicate changes of food preparations formulas, standards to staff.
●Maintains business records as outlined in the Subway Operations Manual
August 2000 – September 2003
Shift manager, schlotzky’s deli
●Supervised up 8 employees to preparation and sale of food items during assigned shifts.
●Monitor and hold employees accountable for established speed of service standards in the restaurant and drive-thru
●Provide clear direction and leadership to all employees
●Assist with interviewing hourly employees and hiring decisions
●Maintain all areas of the restaurant at or above all cleanliness standards
●Ensure that guests are treated in courteous and friendly manner
Education
1991
Diploma, Irvin high school
Skills
●Passion for Customer Service
●Problem Solving
●Business Awareness
●Proactive Planning
●Time Management
●Great Communication
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