Luani Netto

Lowell, MA

advzvk@r.postjobfree.com

+1-978-***-****

Luani Netto, a student at Middlesex community college who’s certified in Microsoft Word, Excel and PowerPoint, with 2-4 years of experience in Social media & Marketing. A results-driven and detail- oriented professional with a strong track record of success maintaining hospitality in tough situations. Skilled in data entry, customer service, marketing strategy’s, running ads, software tools, visionary artistic abilities. Committed to delivering high-quality results and continuously improving processes. Seeking a challenging role where I can utilize my skills and make a significant contribution. Authorized to work in the US for any employer

Work Experience

Western Union Agent

Western Union - Lowell, MA

June 2021 to November 2022

I have over 1 year of experience as a Western Union Agent and have developed a strong understanding of the financial services industry. During my time as an agent, I have honed my customer service skills and have become proficient in processing money transfers, bill payments, and other financial transactions quickly and accurately. I have also learned the importance of maintaining accurate records and ensuring strict compliance with relevant regulations and standards. My ability to handle sensitive customer information with discretion and maintain high levels of confidentiality has earned me a reputation as a trustworthy and reliable agent. In addition to my technical skills, I have excellent communication and interpersonal skills and am able to build strong relationships with customers. I am able to effectively resolve any issues that may arise during transactions and am able to provide clear and concise information to customers on the various services offered by Western Union. I am confident in my ability to provide top-notch customer service and support to all Western Union customers and am committed to maintaining the high standards of the Western Union brand. Freelance Photographer

Self Employed - Lowell, MA

2018

As a freelance photographer, I have honed my skills in capturing beautiful and impactful images that tell a story. I have the flexibility to take on a wide variety of projects, from capturing stunning landscapes to capturing intimate moments at weddings. Through my experience, I have developed a keen eye for composition, lighting, and storytelling, and I am able to work quickly and efficiently under pressure. I have also learned the importance of building strong relationships with my clients. I take the time to understand their vision and work closely with them to bring their vision to life. Whether it's through capturing candid moments or carefully staged shots, I strive to deliver images that exceed their expectations. I have a passion for photography and am constantly pushing myself to improve and stay up-to-date with the latest trends and techniques. I believe that my passion, creativity, and technical skills make me an ideal candidate for any photography project, and I am always eager to take on new challenges and explore new avenues of expression through my work.

Social Media Strategist

Self Employed

2018

As a social media strategist, I have extensive experience in developing and executing effective social media campaigns that drive engagement and growth. My experience spans across multiple industries, including technology, fashion, and beauty. I have a strong understanding of social media algorithms and trends, and use this knowledge to create targeted content that resonates with the target audience. My expertise includes creating and managing social media calendars, analyzing data to track the success of campaigns, and working with cross-functional teams to execute cohesive and impactful campaigns. In addition, I have a proven track record of creating viral social media campaigns that generate buzz and increase brand awareness. I am skilled at developing and executing influencer marketing strategies, leveraging social media influencers to reach new audiences and drive growth. Overall, I am passionate about using social media to build strong relationships with audiences, increase brand awareness, and drive business results. I am confident in my ability to create and execute effective social media strategies that deliver real results.

Education

High school diploma

Westford Academy - Westford, MA

2018 to 2021

Skills

• Studied Microsoft word and excel

• Data Entry

• Computer Operation

• Writing Skills

• Typing

• Microsoft Powerpoint

• Computer Skills

• Customer service

• Marketing

• Social media strategy

Languages

• Brazilian Portuguese - Intermediate

Certifications and Licenses

Microsoft Office Specialist

September 2020 to Present

As a Microsoft specialist, I have extensive knowledge and experience in using Word, Excel, and PowerPoint. I am skilled in demonstrating various ways to effectively utilize these software programs to create, manage, and customize a wide range of applications, documents, and more. My proficiency in Microsoft software has not only expanded my knowledge, but it also enables me to perform complex tasks with ease and efficiency.

Assessments

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Highly Proficient

January 2023

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Diversity group

2019 to 2021

Growing up as an African American in a predominantly white suburban school was challenging. Despite efforts of my family and teachers to create an inclusive environment, I encountered instances of racism that left me feeling hurt and powerless. However, I channeled these experiences into personal growth and empowerment. I gained a deep appreciation for my heritage, found solace in connecting with other African Americans, and became vocal about advocating for social justice. I realized that my experiences gave me a unique perspective and the ability to contribute to a more inclusive world. I am proud of who I am and the journey I have taken, which has made me stronger, more resilient, and determined to make a positive impact.

Contact this candidate