Multifaceted Office Administration Leader

Vannessa Downey

Manager/Supervisor/Office

Administration/Call

Center/Dispatcher/Collector/Data Entry

CONTACT

PHONE: 614-***-****

EMAIL: *******@*****.***

PROFILE

Experienced, compassionate, and dedicated to delivering excellent knowledge of Office Administration, and Customer Service. I am known for my strong Negotiation, Typing, Customer Service, Dispatcher skills, and every professional approach of all my skills. Committed to promoting Empathy and Understanding through Life and Work experiences. WORK EXPERIENCE

AMERICAN SIGNATURE, INC – DISPATCHER – 2024 to Present Receive all issues and concerns with the Delivery of Furniture, Handle Customer Complaints about Delivery and assist in Service Calls when Customer requests it. Make sure all phones numbers and addresses are correct for Day of Delivery

AMERICAN SIGNATURE, INC – OFFICE LEAD – 2022 - 2024 Managed a diverse office. Had one worker to take care of Accounts Receivables, All Money Transactions, Daily, Monthly and Yearly Reports. Trained all Staff on System (AS400). Kept the sales floor stocked with what was needed to provide fast and accurate Sales. Ordered Supplies, All Facets of an Office Lead in Retail.

ACCEPTANCE NOW/ACIMA FINANCE – ASSISTANT MANAGER

2020 - 2022

Collection Calls, Wrote Finance Contracts, holds records for most Contracts wrote in a Day (11). Explanation of Furniture trying to Finance, Explanation of Contract signing. Put in for Pickup of Furniture if too many missed payments. Run Office when the Manager was not present. OTHER JOBS HELD - IM 68 YRS OLD AND BEEN WORKING SINCE 15 YRS OLD

HEAP PROGRAM – STATE AND HIGH ST – APPLICATION PROCESSOR – CONTRACTED FOR 2 YRS – Ended 2020

AMERICAN ELECTRIC POWER – HAMILTON RD – CUSTOMER REP - EMPLOYED FOR 9 MONTHS -– HUSBAND GOT SICK

EDUCATION

ACADEMY OF COURT REPORTING

2000 – 2002

Business - Paralegal,

G.P.A. 4.0

SKILLS

Be at Work on Time and Always Come

to Work

Reliable – If I don’t know answer – I'll

find it

Dependable – I have been consistent

with my Character for 68 yrs

Caretaker for Husband

Appointment Maker

Type as fast as people talk

Quick Learner, Retain Instructions

Always Help Team

Collection Skills

Call Center Skills

Office Manager Skills

Manager Skills

Resolution Skils

Life Coach Skills

Educator

MicroSoft

HOBBIES

Coming to Work Early to Be on Time

Reading

Researching all Types of Topics

Senior Citizen Resources

COLUMBIA GAS – NISOURCE – DATA ANALYZER – CONTRACTOR - 2 YRS MRDD – HUMAN RESOURCE – TEMPORARY JOB FOR 11 MONS

PAYCO AKA STRATEGIC RECEIVABLES, AKA OSI COLLECTION SERVICES AKA OSI EDUCATION SERVICES – COLLECTOR, LITIGATION COLLECTOR – 1995 - 2009

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