Rekha Patil

Address: Ward no **, Hari Nagar Colony, Vidhya Vihar, Pilani, Rajasthan

Cell:- +91-885*******, 807-***-****

Email Id:- advysb@r.postjobfree.com

Career Objectives:

To obtain an exciting, challenging and responsible position in an organization where I can contribute to the successful growth of the organization to the best of my capabilities and improve my personal and professional skills.

1. EMPLOYMENT RECITAL

Instakart Service Pvt. Ltd, Flipkart, Rajasthan, India

Lead - Customer Experience Coach May 2022 Till now

Key Responsibility Area:

• Deliver refresher training to the team in the hub on current processes & changes / advancements introduced sustain learning beyond centralized classroom sessions

• Ensure compliance to standards / norms & highlight & bridge gaps if any

• Share feedback from the field (FEs) with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of Fes

• Maintain data on FEs in EKL on training, assessments & on-field performance, ensure focused refreshers for the non-performing FEs

• Motivate the team to outperform

• Control FE attrition and working on metrics.

• Identify training needs according to needs

• Based on research, plan and implement training programs that will prepare employees for the next step of their career paths

• Encourage employees for training

2. EMPLOYMENT RECITAL

SPIDTMF SMART Vocational Training Centre run by Tech Mahindra foundation Delhi

Centre Manager SPID NGO April 2021 to March 2022

Key Responsibility Area:

• Responsible for day-to-day operations of the SMART Centre/s & reporting to the NGO Partner and TMF location team.

• Provide necessary operational support to the remaining Project Staff in the day-to-day operations of the SMART Centre.

• Responsible for maintenance of all the documents/records as per the SOP/MoU/Annexure and data compilation and reporting to NGO Partner & TMF as per the requirement.

• Update SMART-MIS on regular basis.

• Conduct Performance Review of all the Project Staff and report to NGO Partner & TMF.

• Monitor completion of recommended curriculum and assessments in the classrooms on regular basis.

• Responsible for upkeep of Assets, SMART Kit and SMART Look.

• Participate in the capacity building programs organized for the Project Staff.

• Participate in the review meetings with TMF.

3. EMPLOYMENT RECITAL

Empower Pragati Vocational Staff Pvt. Ltd., Sultanpur, New Delhi

Centre Manager at CSR project run by Plan international NGO February 2017 to August 2020

Key Responsibility Area:

• Handle all Administrative tasks and maintain all office policies procedure and keeping security and privacy.

• Handle all placement activities like approach the companies through Online and visit their respective places, Line up and follow up with students, Schedule interviews, follow up with employers etc.

• Planning and create strong strategy for impactful mobilization and overview on it for incensement of enrollments.

• Counseling, Screening of enrolled trainees, clarify the career - related doubts to the students and assist students in all aspects of job search including resume writing, interviewing techniques and job referrals. • held the review meeting for situated in establishing good team rapport and collaboration with HO

• Working on MIS through maintain the data collection of trainees, updated it’s on excel, making monthly or quarterly reports and handle the mailing works.

4. EMPLOYMENT RECITAL

Pratham Education Foundation

Trainer cum Pre School Coordinator, Pilani, Rajasthan, January 2013 to November 2016)

Key Responsibility Area:

• Conducted group communities seminars regarding focusing on personality development

• To support the development of strategies and programmers regarding the upliftment of the civil society, maintain documents, making monthly reports and data.

• Creating a project schedule with milestones, due dates and estimates for those materials that are required and other resources, such as team members, which will then be submitted to management for approval

• Facilitated trainings on skills improvement, grooming, Communication skill, interpersonal skills, proper behavior social courtesies and business etiquette including all aspects of personality development.

• Facilitates day-to-day classes to assist students in gaining knowledge in soft-skills and Basic English language needed to secure employment.

• Working with team members in the field or on site who have project issues.

• Keep up the morale of team members and build relationships with them to develop a strong working unit and supporting their impact on the success of a project.

ACHIEVEMENT

• Rewarded by Maya Institute of Technology at Selaqui for contribution of Conducted Soft Skill Seminar.

EDUCATION

• Pursuing MA ( Political Science) from IGNO (2022)

• Completed Bachelor Of Arts From Delhi University, New Delhi (2009)

• Completed Higher Secondary School from C.B.S.E board, New Delhi (June 2005).

• Completed High School from C.B.S.E board, New Delhi (June 2003).

Additional qualification

• Six months diploma course in Advance excel at Raj Teach Coaching classes in Pilani, Rajasthan.

KEY SKILLS

• Outstanding communication and interpersonal skills.

• Excellent time management and organizational skills.

• Good knowledge of Microsoft word, Excel and Internet Explorer.

• Quick learner, detail oriented and ability to adapt to new processes in limited time frame.

• Multi tasking skills and ability to work under pressure.

INTEREST &ACTIVITIES

• Dance and listening music

• Art and craft

• Travelling

PERSONAL INFORMATON’S

Father’s Name

-Late Mr. Subhash Patil

Date of Birth

-June 01, 1986

Language Known

- English, Hindi

Nationality

- Indian

DECLARATION

I do hereby declare that details furnished above are true and correct to the best of my knowledge and belief assure you that if I’ll be select, I shall do my duties to the best of my ability.

Place. Signature

Contact this candidate