Desktop Support Specialist

QUALIFICATIONS SUMMARY

•Quality focused IT professional with over 10 years of experience as a software/hardware support specialist

•Administering, supporting, troubleshooting and maintaining of computer and server hardware and software for multiple different environments with some user bases totaling 5,000+ end users

•Hands-on technician, maintaining a stellar reputation for quality and efficiency in customer satisfaction, communication, and problem resolution

TECHNICAL SKILLS

•Problem Identification / Analysis

•Windows Server

•MAC OS X support

•Microsoft Exchange

•Active Directory

•Office 365

•OpenOffice applications

•Microsoft OneDrive Backup and restore

•Altiris

•PC Laptop & Desktop Support & Repair

•Macbook Pro and Mac Pro Desktop systems Support & Repair

•Disaster Recovery

•Broadband network troubleshooting

•Coaxial / Cat 5 Cabling

•Phone Customer Service and Field Support

•V.O.I.P

•Anti-Spyware / Antivirus configuration and installation

•System Imaging

•Android OS / IOS support

•Ubuntu Linux / Red Hat / Fedora Linux / Timbuktu

•PC Anywhere / BeyondTrust Bomgar Remote Computer administration (RDP)

•Remedy Ticketing / Unicenter Ticketing / Footprints ticketing systems

CERTIFICATIONS

MCP, A+, CNA, GO95, & I.T.I.L.

PROFESSIONAL EXPERIENCE

PAR Electrical Contractors Rancho Cucamonga Ca. July 2014 – March 2023

Senior Technology Support Specialist

•• PC laptop & Desktop support Both local and phone.

•• Local and network printer support and configuration.

•• User account creation and password resets through Active Directory

•• Workstation re-images.

•• Par Electric proprietary software installation and maintenance.

•• IPhone IPad & Android Support & configuration

•• Data backups to Microsoft Onedrive

•• Maintain the highest information security protocols.

•• Perform Audio-Video assistance to presenters during lecture presentations.

N.A.S.A - Jet Propulsion Laboratory Pasadena Ca. March 2014 – July 2014

Assistant Administrator Media Relations

•PC laptop & Desktop support

•Macbook Pro / MacPro Desktop support IPhone and IPad Support & Breakfix

•Mac/PC Data backups to SanMP

•Maintain the highest information security protocols.

•Perform Audio-Video assistance to presenters during lecture presentations.

Direct TV July 2011 - May 2014

System Support Analyst

•Conduct updates and maintenance on 2000/2003/2008 servers

•Provide PC / Mac laptop & Desktop hardware support to 130 local users in-person, over the phone, and remotely

•Excelled in an environment where trouble ticket flow was in upwards of 35 tickets a day

•Support network and local printers

•Troubleshoot network connectivity problems

•Provide administration support for Outlook

•Resolved issues with in-house web applications such as SharePoint, Citrix, and webmail

•Configured Blackberries, IOS, and Android devices for email

General Dynamics Information Technology October 2008 - July 2011

Systems Administrator

•Conduct updates and maintenance on 2000/2003/2008 servers

•Provide PC laptop & Desktop hardware support to 130 local users in-person, over the phone, and remotely

•Support network and local printers

•Closes tickets where ticket flow was on average, 30 tickets a day

•Troubleshoot network connectivity problems

•Provide administration support for Outlook

•Resolved issues with in-house web applications such as SharePoint, Citrix, and webmail

•Configured Blackberries, IOS, and Android devices for email

•Maintain the highest information security protocols.

•Repair software and connectivity issues by remote access via LANDesk client

N.A.S.A - Jet Propulsion Laboratory March 2008 - October 2008

PC Support analyst

•PC laptop & Desktop support (Telephone)

•Macbook Pro / MacPro Desktop support IPhone and IPad Support & Breakfix

•Troubleshoot wireless and wired network connectivity problems.

•Maintain the highest information security protocols.

•Repair software and connectivity issues by remote access via Timbuktu

•Backup user data and import the data back after reinstallation.

•Troubleshoot V.P.N connectivity.

•Email administration (Eudora Outlook and Thunderbird)

•Troubleshoot issues with web based applications like oracle and meeting maker

US Army Department of Defense (TEKsystems) Oct 2007- March 2008

PC Technician

•Manage users in active directory

•Troubleshoot wireless and wired network connectivity problems.

•Maintain the highest information security protocols.

•Install all software with compliance to DoD standards.

•Backup user data and import the data back to systems after reinstallation.

Charter Communications January 2000 - November 2006

Broadband Services Technician III / Desktop Support

•Installed, maintained Digital Television Services, Cable Modems and V.O.I.P products.

•Installed RG6 RG59 RG11 coaxial cable.

•Configured and setup business and residential wireless networks.

•PC support including software and hardware troubleshooting/maintenance.

•Macbook Pro / MacPro Desktop support & Breakfix

•Netgear and Linksys router / switch-hub installation, configuration and troubleshooting

•Network and standalone printer installation, configuration, and troubleshooting.

•Performed network security audits and security practices to keep network secure.

•Field customer service, sales, and upgrades.

EDUCATION

Computer Education Institute Riverside, CA 1998

Certificate: Computer Networking Program

Completed the extensive hands-on, Network Technologies training program

A+ / MCP / CNA / GO95 / Apple Services Tech / BBT 3

East L.A. Skill Center Los Angeles, CA 2001

Completed: G-O 95 Cable Telecommunications certification program.

The training included aerial cable clearance codes and service pole climbing.

Resume Will Farr

****.*.****@*****.***

Mobile 909-***-****

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