Customer Service Rep
Resume:
Jacqueline Angella Gale
Queens, Jamaica New York 11433
Telephone: 347-***-**** or 717-***-****
Email: ***********@*****.***
Profile: A professional with a unique combination of Management/Operations, Special Training Skills in Customer Service and Computer Applications. Well-rounded in Sales and Marketing, Business Administration, Graphic Design and Advanced technical skills.
Professional Experience:
Feb 2020 – Oct 2024 Charter Communications, Flushing, Queens New York
Job Title: Customer Service Rep 3/Video, Internet, Streaming and Voice Support
Duties: Assisting customers with services related issues, troubleshoot customer’s equipment, customer education, billing info, pricing, and packaging information. Processing orders, dispatching field technicians and follow-ups.
Feb 2020 – April 2020 Wellcare Health, Manhattan, New York
Job Title: Intake Coordinator (part time)
Duties: Special project (HEDIS)
Jan 2019 – Feb 2020 MGSS/NYU Langone Health Centre, 555 Madison Ave, Manhattan
Job Title: Front Desk Agent/Concierge
Duties: Screening patients and entering their information in the system
Also giving general information regarding the doctors that operated from the facility
May 2018 – Nov 2018 Canadian Visa Application Centre
290 Madison Avenue, Manhattan New York
Job Title: Administrative Analyst/Customer Service Rep.
Duties: Greeting and welcoming applicants Review visa applications for completeness identify deficiencies of applicant’s visa applications, process visa applications to submit to the consulate for approval and assisting in doing applicants biometrics. Greeting applicants and placing them in the correct areas
Based on their applications
March 2017 – April 2018 Hallmark Aviation, JFK International Airport, Terminal 4
Job Title: Customer /Passenger Service Agent
Duties: Assisting passengers through Customs Border Protection (CBP)
Screening passengers at Transportation Security administration
(TSA); Ambassador for the airlines and representative at the information desk (departures level).
Marh 2001 – July 2016 The Computer Centre: Montego Bay. St. James, Jamaica W.I
Job Title: General Manager/Training Officer (Customer Service)
Duties: Oversee the day-to-day operations of the company, training new staff to perform duties in accordance with company standards and policy. Also assisted in the training of new staff in customer service and computer applications.
April 1991– Oct 1995 J Wray & Nephew Ltd, 234 Spanish Town Rd Kingston, Ja
Job Title: Operations Manager/Administrative Manager
Duties: General oversee of the Office/Warehouse, liaison with credit Officer, supervise warehouse staff, administrative duties such as daily reports, enter orders for sales representatives and making sure their orders are delivered on time so that they can meet their monthly quotas.
Oct 1995 – Nov 2000 J Wray & Nephew Ltd, 234 Spanish Town Rd Kingston Ja.
Job Title: Sales & Marketing Representative
Duties: Selling and marketing Wray & Nephew products to customers in special assigned areas. Collecting monies on behalf of the company. Making sure the Wray & Nephew products are well distributed in my assigned areas.
Education:
Nov 2017 Tax Refund King, Bronx
Fundamentals of Income Tax Return
IRS certificate
2000 Software Training Institute
Diploma in Computer Studies
1990 – 1993 Montego Bay Community College
Business Administration
1977 – 1982 William Knibb Memorial High School
1982 – 1983 Excelsior High School
Computer Skills
Operating Systems: Windows 11, 10, 8, 7, XP &Windows 98
Database Systems: Microsoft Access
Applications: Ms. Word, Excel, PowerPoint, Corel Word Perfect, Ms. Access, Ms. Outlook, Corel Draw, Adobe Photoshop, Ms. Publisher, Webex
Accounting: QuickBooks, Peachtree and Drake
Technical: PC Hardware, Webex
Other Skills
Data Entry Experience, Typing speed 80 wpm, Call Centre
Graphic Designer
Security Guard License
Awards Received
Top Sales Representative year 1999 & 2000 (J Wray & Nephew)
2nd, 3rd and 4th Quarter Silver Awards 2022 (Charter Communications)
Bronze Awards March, July and Sept. (Charter Communications)
Promoted from Representative 1 to Representative 2 2022
Interests: Travelling, listening to music, gardening, painting, and interior decorating
References: Available Upon Requests
Contact this candidate