Sales Associate Customer Service

BRENDAN MIDDLEBROOKS

Contact · 402-***-****

Email · ********@*****.***

A highly motivated professional with 12 years of demonstrated experience in environments where customer service is priority one. Experience in leadership and problem-solving abilities known to increase organizational production and communication. Superb proficiency in executing goals and delivering results. Possess a strong commitment to success and a determination to maintain high levels of production in sales and customer satisfaction. Proactive self-starter with a track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen. Core competencies include:

Organizational Proficiency

Exceptional Communication

Problem Solving

Management

Scheduling and Coordination

Excellent Customer Relations

Time Management

Customer Service

Sales

Expertise in New and Used Sales

Finance Experience

Budget Forecasting

Staff Training

EXPERIENCE

5/2010 – CURRENT

USED CAR MANAGER, Baxter Auto Group

Management

oTracking and setting schedules for employees

oHiring and training new and current sales associates

oProvide daily work direction and support for sales associates

oI collaborate with Finance, New Car sales, and the Service department daily to plan and execute objectives to meet company wide goals

oPrice current inventory according to market value

oMaintain inventory by using computer based tracking (by consistently being aware of how many units are currently on the lot this also helps with determining how many units need to be purchased in ordered to meet production goals

oWork directly with vendors to support and maintain inventory

o Give regular feedback to the team, both good feedback and areas of improvement or growth

oSet aggressive but realistic goals for sales and assist associates with meeting those goals

oAppraises all incoming used vehicles

oWork with General Manager to forecast monthly sales and expenses

oTrack monthly sales and expenses (assess this regularly based off of budget)

oPreparing car deals (auto purchase deal) by collaborating with the sales associate and finance while always making the customer the priority

oContact the customer to verify needs are being met and they are satisfied

oConduct daily and weekly sales meetings to keep goals

oNegotiate and close deals as needed

Customer Service

oConsistently interacting with customers to successful deliver their wants and needs so that they may have the best experience possible

oAssist customers with sale purchases, by answering all questions and giving any information pertaining to their new unit

oInteract with customers to determine customer needs and to guarantee customer satisfaction

oBeing a constant support for both the customer and the associate to provide the customer with a good experience

oMaintain friendly customer inactions and enforcing this initiative throughout the team

oOffers and educates the customer of the available options for Service contracts

oContact the customer during and after the sale to verify needs are being met and they are satisfied

oEducate customer on car details and possible options

EDUCATION

MAY 2002

HIGH SCHOOL DIPLOMA, Benson Highschool

I received my high school diploma from Benson High in 2002. Go Bunnies!

AUGUST 2004-2007

SOME COLLEGE, University of OMaha (UNO),

I played college football for UNO and was pursuing a degree in Business Management and Marketing.

SKILLS

Proficient in sales

Strong background in Leadership

Meet and Exceed Sales objections

Strong work ethic

Excel in staff development

Excellent customer relation skills

ACTIVITIES

One of my passions especially as a manager is people building. Which is why I also coach youth tackle football in my spare time during the season. My love for the sport and for building young boys in to great players gives me true joy and I look forward to developing my players and sharing our love for football every season.

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