Walter Wallace

Pensacola, FL *****

advujj@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

Server Assistant/Busser/Food Runner

The Fish House - Pensacola, FL

October 2021 to September 2022

Job responsibilities are cleaning and turning tables, running food to designated guests, and making sure customers needs were met in a timely fashion. Also responsible for checking food quality and correcting errors. Very fast paced.

Expo Server

Texas Roadhouse - Pensacola, FL

October 2020 to July 2021

• Read tickets, finish plates and run food or delegate to a team member

• Describe dish being dropped at the guest's table and ensure they are satisfied before returning to the kitchen

• Retrieve any items guests may need to accompany their meal

• Assist servers in side work during down times

• Be sure station is set with all items needed by both the BOH and the FOH

• Maintain a clean workstation

• Worked at a restaurant

• Handled a high volume of customers regularly

• Welcomed guests as they arrived

• Took orders

• Prepped lunch, dinner and orders

• Served food

AKM/ Kitchen Lead / Certified Trainer

The Melting Pot Fondue Restaurant - Pensacola, FL

February 2019 to July 2020

• Oversee food handling and preparation in the Heart of House (kitchen). Monitor and evaluate staff and coordinate break schedules. Stock and maintain all food stations, ensuring hygienic workspaces.

• Conduct daily inventory and orders from the GCS for all food outlets

• Organized and labeled all cooler, dry and freezer storage areas

• Receive daily orders from GCS for all food outlets

• Developed, resourced, and executed weekly brunch menus for approximately 300 costumers

• Consistently providing guests with an outstanding dining experience, while providing team members with development opportunities. High standards of food, service, and financial management Trained, coached, mentored, prepared, certified and scheduled training courses to develop any crew member who wanted to learn and each HOH team member on any HOH position they wanted to learn. Also held mandatory training on vital positions in the kitchen. Superb speaking as well as active listening skills were definitely required for effectiveness. Excellent leadership and interpersonal skills to organize, motivate and develop positive relationships with team members was the ultimate goal. I always strive to make sure each of my team members understood the importance of following all rules, procedures, and regulations precisely!

Cake Decorator/Baker, Produce Associate

Pacesetters Personnel

2015 to 2017

Providing premier customer service, including greeting them and responding to questions Icing, decorating, packaging, labeling, and pricing products for island refrigerated cases

Icing, decorating, tray, and maintaining freezer and refrigerated showcase Filling customer special orders, including wedding cakes Dynamically selling products by providing customers with information needed to make product-relation decisions

Operating the Bakery department mixer

Following guidelines for Cake Decorators

Maintaining high standards for product freshness and sanitation Organizing and rotating stock in the Decorator's freezer Training other associates as needed

Assisting with the delivery and set up of wedding cakes as needed Assisting in other duties as assigned cashier

Providing premier customer service, including greeting them and responding to questions Filling and rotating produce cases and dry tables

Unloading product from trucks

Dynamically selling product by providing customers with information needed to make product-related decisions

Breaking down pallets, separating produce for sales floor, cooler and/or back room prep area Processing and/or wrapping produce items prior to filling cases and dry tables Verifying ads, hanging current sale signs, and removing out-of-date sale signs Performing routine price changes on products

Vehicle Service Agent

Pensacola International Airport

2011 to 2015

Individually, or as part of a team, cleans returned rental vehicles in preparation for return to active use in the fleet, including vacuuming seats and floors, wiping dashes, cleaning windows, and running the vehicle through the car wash or washing vehicles by hand Identifies any additional vehicle damage that may have been missed by the Return / Kiosk Agent Tops up washer fluid and refills gas tank, ensuring customers receive a rental vehicle full of fuel Performs tire inspections, checking pressure and topping up with air if/when required Follows child seat rental policy and procedure, ensuring child seats are cleaned and maintained for a rental use

When required, supports the movement and transfer of rental vehicles to and from the fleet parking lot to the rental "ready line"

Required to turn in any lost and found item found when cleaning the vehicle Ensure work environment is maintained in a clean and orderly fashion, in support of health and safety practices

Other duties as required

Supervisor, Sanitation, Produce Production, Prep Supervisor, Shipping & Receiving

Adams Brothers Produce

2008 to 2011

Sanitize all equipment promoting health through prevention of human contact with the hazards of wastes Hand and machine cut various produce in an orderly fashion Managed a group of peers on how to cut produce following all safety rules and regulations Rotate and Stock products according to dates

Start of Day/ End of Day Inventory

Build orders open vendors request

Accurately seal and deliver products to correct area of warehouse Accepted orders via telephone, voicemail, and e-mail Also obtained my Basic Operation Authorization Certification which enables me to use forklifts, electric pallet jacks, electric sit-down and stand-up riders Crew Leader/Cashier

Wendy's Incorporated - Pensacola, FL

March 2002 to February 2008

Performed several valuable duties during a normal shift. Typically assist customers and prepare food. Worked order counters, registers, and drive-thru windows. Quickly prepare food made to order. I also perform cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned. Education

High School Diploma

Woodham High School - Pensacola, FL

1998 to 2002

Skills

• Kitchen Staff

• Food Prep

• Team Member

• Expo

• Food Service

• Servsafe

• Leadership Experience (5 years)

• Cooking

• Customer Service

• Supervising Experience

• Restaurant Experience

• Management Experience

• Restaurant Management

• Guest Services

• Phone Etiquette

• Kitchen Experience

• Food Safety

• Host/Hostess

• Serving Experience

• Upselling

• Computer Literacy

• Cash Handling

• English

• Forklift

• Serving

• Food Handling

• Food Preparation

• POS

• Cleaning Experience

• Busser

• Microsoft Office

• Microsoft Powerpoint

• Leadership

• Management

• Cashiering

• Dietary aide experience

• Sanitation

• Dietary department experience

• Time management

• Hospitality

• Host/hostess experience

• Cake Decorating

• Produce Experience

• Car Wash

• Proofreading

• Retail Sales

• Catering

• Detailing

• Pricing

• Kitchen Management Experience

• Culinary Experience

• Administrative Experience

• Packaging

• Banquet Experience

• Financial Management

• Merchandising

• Inventory Control

• Warehouse experience

• Logistics

• Google Suite

• Clerical experience

• Typing

• Driving

• Assembly

• Front desk

• Hotel experience

• Computer skills

• Baking

• Bartending

• Pallet jack

• Data entry

• Sales

• Succession planning

• Recruiting

• Employee Orientation

• Bussing (10+ years)

• Serving (10+ years)

• Produce

• Cleaning

• Salesforce

• Human resources

• Communication skills

Certifications and Licenses

ServSafe

Food Handler Certification

Forklift Certification

Assessments

Night auditor (hotel) — Highly Proficient

March 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Work motivation — Highly Proficient

October 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Customer service — Highly Proficient

October 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Warehouse associate — Highly Proficient

October 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Great hospitality whether it's a hotel, restaurant, cafe, or any other type of hospitality business. I exceed great hospitality in the most positive, friendly manner. It takes more than just catering to a customer's needs to create great hospitality.

Strong communication and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within an organization. Writing skills sufficient to compose and edit a variety of documents using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully.

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