Customer Service Heavy Equipment

Tanya D. Warren

*** **** **** ******

Brooklyn, N.Y. 11212

Mobile: 347-***-****

*************@*****.***

Talented customer service professional with more then 10 years of customer service experience in the food and housekeeping industries. Highly skilled in managing customer concerns with speed and accuracy. Strong knowledge of principles and processes of customer needs assessment, meeting quality standards for service, and evaluating customer satisfaction. Ability to resolve issues efficiently and effectively.

CORE QUALIFICATION

Customer Service Cash Handling

Food perparation and assembly Inventory Management

Facilities and Restaurant maintenance OSHA 10 and workplace safety

PROFESSIONAL EXPERIENCE

COZY OASIS CLEANING SERVICE Inc. New York, NY

Home Coordinator Specialist October 2018 - March 2019

* Maintain high standards of customer service

* Cleaned with eco cleaning produces

* Supervised a staff of 5 employee oversee cleaning of homes and or offices

Management of Marketing and promoting company brand

KFC New York, N.Y.

Cashier/ Cook April 2013 - August 2018

* Maintain high standards of customer service during high volume fast paced operations

*Communicate clearly and positively with coworkers and management

* Utilize point of service (POS) computer system for automated order taking, service over 2,000 customers daily.

* Follow OSHA procedures for safe food preparations, assembly and presentation

* Assist management with Inventory control and stock ordering

* Resolve customer complaints promptly and professionally

QUALITY INN & SUITES Macon, GA

Room Attendant March 2010 - September 2012

* Maintained cleanliness and prepartion for over 15 hotel guest rooms, cleaning an average of 20 minutes per room

* Checked and secured rooms

* Attended to guest calls and inquiries within assigned cleaning area

* Responsible for meeting and exceeding guest satisfaction scores.

EDUCATION

Ogeechee Technical College Statesboro, GA

Heavy Equipment Oporator

Bronx Community College Bronx, NY

Associate of Science in Counseling

American Business Institute New York, NY

Certificate of Association in Office Management

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