Call Center Agent
Resume:
Marjorie R Faubel
Caldwell, ID 83605
******.******@*****.***
Summary: I have worked in a call center for15 months and have outstanding call center skills. I am cheerful, empathetic, can handle escalated callers by remaining calm and realizing that I am not the target of their verbalization but that the situation is the target. I know how to effectively “QTIP” (Quit taking it personally). I have effective listening and critical thinking skills learned in my nursing profession. I have often ended a call with the escalated caller telling me “thank you for your help, your voice is so calm and you helped me with my situation.” CREDENTIALS: High School Diploma, Retired LPN Licenses Idaho, Oregon, Texas, and WA. Adult Family Home Provider License, WA.
WORK HISTORY:
07/12/2021 to 10/13/2022 Teleperformance Call Center Servicing Liberty Mutual and Safeco Claims: 15 months
Call center agent intake of auto claims and claim status calls using proprietary software to file claims, taking calls via Avaya from the queue giving empathy and touching each caller with the human touch. Did status calls from the INSD or 3rd party and transferring to appropriate department if needed, transferred RSA to 3rd party Agero for dispatch. Transferring glass only to Safelite for claims handling.
2007-2019 Owner Grace Harbor Adult Family Home, Winlock WA. Skills: Active LPN License Providing complete care through Hospice for up to six clients in home simultaneously.
Customer Service to my clients and families, Doctors and Pharmacy, and State of WA some of this was on phone and in person. Payroll+ invoicing and keeping my books in QuickBooks, Hiring, firing, provided education for employees, maintaining employee records and taxes. EDUCATION: Nampa Christian High
Nampa Christian High School, Nampa, Id 83651
LPN Vocational School through Mercy Medical Center and BSU Mercy medical Center, Nampa ID 83651
TVCC Pre-nursing
Ontario, OR
REFERENCES:
Stacey Bollinger Halo Guardianship Longview WA, 360-***-**** ****************@*****.***
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