Service Representative Customer

Tracie M. Willis

Hammond, IN ***** Phone: 219-***-**** E-Mail: advh1o@r.postjobfree.com

TW

Customer service professional with 12+ years of experience. Strong attention to detail, demonstrated success de-escalating high stress customer calls, proven ability to work in a remote environment. Seeking a position that will allow me to utilize my exceptional customer service skills while making an immediate impact on my team.

WORK HISTORY

Concentrix Remote 2020 - 2023

Remote Member Service Representative- Onstar

Handle high volume inbound calls from customers seeking driving directions via their Onstar app. Input data into the system to pull directions

Team SME for escalated calls, document issues, review call with Rep as needed, quality control for new hires

Update Member accounts and billing information, process payments

Reduce Member return calls by thoroughly answering questions and ensuring accurate information is provided

Answer Member questions regarding their service plans, re-enrollments and special promotions

Assist with projects as needed such as reviewing calls for quality control, mass updates of data, pulling brand service report data

Lowe’s Home Improvement Schererville, IN 2018 - 2021

Customer Service Associate II

Assisted customers with their shopping needs, answered questions, checked availability on products

Cashed out general merchandise, ensuring customers have all that is needed for their project

Counted tills for head cashier to issue

Counted the safe to ensure the money matches documentation

Bureau of Motor Vehicles Hammond, IN 2014 - 2018

Customer Service Representative

Renewed license plates and driver’s licenses

Processed credentials and titles

Authenticated source documents and fraud detection

Issued written test and schedule driving tests

Followed up and resolve customer issues regarding, titles, registration, and general complaints

Checked out of state lien requests and credential management

EDUCATION

Hammond High School

Hammond, IN 2003

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