Customer Service Counter Attendant

Sharukh Hussain

Date de naissance: **/**/**** Nationalité: Indienne Sexe: Masculin

Numéro de téléphone: +91-981******* (Tél. mobile) Adresse électronique: ************@*****.*** LinkedIn:

https://www.linkedin.com/in/shahrukh-hussain-b8a8861b3 Whatsapp Messenger: +919*********

Adresse: 13/375, Kalyan Puri, 110091, Delhi, Inde (Domicile) Je me présente:

A Hospitality graduate with experience Primarily involved in Inventory Management / Customer service / Cash fl ow analysis / Team Management & Team Work / Accountability / Flexible and resourceful team player / Opening and Closing Standards / Good Listener / Responsibility / Operation Management / Sales Promotion / Vendor Management / Business Development / Sales Forecasting orecasting etc,Fast Food Service Work With 6+ years of Professional Experience Both Front and Back of House Hostessting as well as Preparing and Serving Food Consistently Provide excellent Customer Service and knowledge of Restaurant Equipment and POS Systems. 17/04/2022 – 01/10/2022 New Delhi, Inde

SHIFT MANAGAR BURGER KING INDIA

Train staff in job duties, and sanitation and safety procedures Ensure that food and service meet quality control standards May participate in the selection of food service staff and assist in the development of policies, procedures and budgets May plan cafeteria menus and determine related food and labour costs Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond effi ciently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software, Peach Works Strong leadership, motivational and people skills Acute fi nancial management skills Business Administration hospitality management, All Online platform.

20/10/2021 – 14/04/2022 New Delhi, Inde

SHIFT MANAGER PKS CATERING RAILWAY IRCTC

May participate in the selection of food service staff and assist in the development of policies procedures and budgets Managing entire team and providing them feedback Ensuring that all employees adhere to the company’s uniform standards Recruiting training and motivation staff Checking stock levels and ordering supplies Preparing cash drawers and providing petty cash as required Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond effi ciently and accurately to customer complaints Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software, like Openable and Peach Works Strong leadership, motivational and people skills.

EXPÉRIENCE PROFESSIONNELLE

01/04/2016 – 14/08/2021 New Delhi, Inde

TEAM MEMBER/LEADER BURGER KING INDIA

Supervise and coordinate sales staff and cashiers Resolve issues that may arise, including customer requests, complaints and supply shortages May perform the same duties as workers supervised May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or confl icts Recognize high performance and reward accomplishments Encourage creativity and risktaking Suggest and organize team building Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, leadership skills Organizational and time management skills Decision-making skills, Delivery Receiving skills, All Delivery Online platform, Opening and Closing Standards.

01/04/2008 – 28/02/2009 Delhi, Inde

HIGH SCHOOL Central Board Of Secondary Education

Adresse Delhi, Inde

01/07/2009 – 31/08/2011 New Delhi, Inde

ELECTRICIAN Industrial Training of Institute

Adresse New Delhi, Inde

Langue(s) maternelle(s): HINDI

Autre(s) langue(s):

COMPRÉHENSION EXPRESSION ORALE ÉCRIT

Compréhension

orale

Compréhension

écrite

Expression orale

en continu Interaction orale

ENGLISH B1 B2 B1 B1 B2

Niveaux: A1 et A2: utilisateur de base; B1 et B2: utilisateur indépendant; C1 et C2: utilisateur expérimenté Inventory Management Customer service Cash flow analysis Team Management & Team Work Accountability Flexible and resourceful team player Good Listener Responsibility Operation Management Sales Promotion Delivery Reciving Fifo and Lifo Knowledge Front of the House and Back of the House Up & Suggestive Sales Planning and organization Cleaning Online Delivery Platform Orders Hygiene Pass before starting work Safety protocols at all times Opening and Closing Standards Sens du dialogue de lcoute des autres et de son environnement sens de lorganisation

30/01/2012 – 29/01/2013

Apprenticeship Nbcc Limited Electricial Maintenance At Jawahar Lal Nehru Stadium Cgo Complex New Delhi.

Awards & Promotion – Burger king India

ÉDUCATION ET FORMATION

COMPÉTENCES LINGUISTIQUES

COMPÉTENCES NUMÉRIQUES

INFORMATIONS SUPPLÉMENTAIRES

PROJETS

PRIX ET DISTINCTIONS HONORIFIQUES

Promoted as Team Leader in burger king Promoted as a RAP candidate TL to SM Became crew of the month in burger king one time APC winner of the month in burger king one time Best back of the house winner of the month in burger king one time Grooming of the month winner Won customer trust and they visited many times to thank only

Cricket

Music

Flying Kite

16/03/2022 – 16/03/2024

Food Safety Certificate (Fostac)

Catering Level 2 & Covid-Food Safety Supervisor Certificate 21/07/2022 – 21/07/2027

ServSafe International

Food Safety Certificate

LOISIRS ET CENTRES D’INTÉRÊT

CERTIFICATION

Contact this candidate