SHAWNA

SMITH

adv75p@r.postjobfree.com

443-***-****

Baltimore, MD 21223

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL SUMMARY

Goodwill

04/2022 - Current

Wing Stop - Shift Manager

Glen Burnie, MD • 03/2021 - 05/2022

WORK HISTORY

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

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Increased sales revenues by promoting complementary products and educating customers about store promotions

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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency

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Mentored sales team in applying effective sales techniques and delivering top-notch customer service

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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget

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Helped with planning schedules and delegating assignments to meet coverage and service demands

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Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources

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Reviewed sales and gross profit reports to determine options for increasing market growth

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Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency

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• Monitored security and handled incidents calmly

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Trained and mentored new employees to maximize team performance.

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Supervised employees and oversaw quality compliance with company standards for food and services.

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SKILLS

• Recruiting and interviewing

Employee performance

evaluations

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• Negotiation

• Budgeting

• Training

• Staff Management

• Operations management

• Project Management

• Employee scheduling

• Staff supervision

• Staff Development

• Sales Reporting

• Sales Expertise

• Safety Processes

• Daily Workflows

• Client Service

• Team Leadership

• Cash Handling

• Staff Training

• Staff Supervision

Baltimore • 06/2011

EDUCATION

ROYAL FARMS - Customer Service Leader

Baltimore, MD • 08/2017 - 05/2020

Kept employees operating productively and working on task to meet business and customer needs.

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Coached crew members to optimize performance and motivate toward more efficient work.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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• Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.

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• Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

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• Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere.

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Used critical thinking to break down problems, evaluate solutions and make decisions.

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Offered friendly and efficient service to customers, handled challenging situations with ease.

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Developed and maintained courteous and effective working relationships.

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Maintained excellent attendance record, consistently arriving to work on time.

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• Served customers and followed outlined steps of service.

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