Security Officer Customer Service
Resume:
Karnel Phillips
Customer care - Ancestry.com
Charlotte, NC 28213
adv5p8@r.postjobfree.com
Sales
Proficient in Microsoft and Mac applications
Excellent customer service skills
Excellent Time Management
Marketing
Successful promotional ideas
Record Keeping
Extensive background in customer-oriented service operations and business development. Including sales, promotions, marketing and cost control. Excellent communication skills. Always maintaining a positive relationship with staff and customers in high volume, fast paced operations Proven ability to handle currency and financial
transactions accurately and resolve any discrepancies promptly. Proficient in most microsoft programs as well as
MICROS, ALOHA, and most other restaurant computer systems. Work Experience
Security Officer
Occam Security - Charlotte, NC
December 2022 to Present
• Monitored 3 buildings
• Followed all security and safety regulations
• Wrote logs and incident reports
• Monitored entrance and exit doors and access gates
• Monitored and authorized entrance and departure of visitors and Residents
• Effectively recommended appropriate action during emergency situations Allied Universal Security Officer
Allied Universal Protection Services - Charlotte, NC January 2021 to November 2022
To hold post as designated. Observe and report any issues.
• Licensed professional security officer for 1 years Assistant Unit Director
Bojangles' Restaurants, Inc - Charlotte, NC
March 2017 to June 2019
Responsible for hiring/terminations, inventory/ordering, making sure all standards are met per Bojangles standards. Opening/closing restaurant. Supervising day to day operations. Assistant Manager
Captain D's Seafood Restaurant - Charlotte, NC
August 2016 to January 2017
Assist general managers in day to day duties, including opening and closing duties. Customer care
Ancestry.com - Charlotte, NC
November 2013 to January 2016
professional
Responsible for assisting customers with troubleshooting any issues customers may have using the ancestry.com website and Family Tree Maker program. Processing sales of ancestry products and subscriptions. Troubleshooting issues with different computer platforms and browsers (e.g. Windows, Mac, Internet explorer, Firefox, etc).
IOS tier 2 sr. technical advisor/account security
Apple Technical support - Charlotte, NC
August 2012 to October 2013
Responsible for troubleshooting and technical support for apple IOS customers; Setting up repairs as well as processing some apple product sales. Designated a "buddy" to fellow advisors by team leader. Assistant General Manager
Hickory Tavern
May 2004 to February 2011
Responsible for all FOH &BOH operations. Including Duties: hiring/terminations, payroll, P&L inventory and ordering/purchases. nightly deposits.
Company Name: Dixie's Tavern Start Date: September 1998 Job Title: Assistant Manager End Date: December 2003
Responsible for FOH operations. Including, but not limited to; Duties:
hiring/terminations, scheduling, bar inventory/ordering, nightly deposits. Assistant Manager
Dixie's Tavern - Charlotte, NC
September 1998 to January 2004
Responsible for FOH day to day operations.
Responsible for bar inventory/ordering.
Responsible for entering nightly numbers and deposits. Customer Service/Telemarketing
CPI home security
August 1996 to April 1998
Duties: Placed cold calls to acquire new accounts. Fielded customer calls/complaints. Additional Skills And Qualifications
Managed Others: Yes Languages Spoken: English
Most recent
Education
School: Major: Degree: Graduation Date:
Virginia Union University sociology None
School: Major: Degree: Graduation Date:
Univ. of Maryland Eastern Shore sociology education Associate Degree Accreditations and Certifications
ServSafe certified
Desired Position
Desired employment type: Full-Time
adv5p8@r.postjobfree.com
Objective: Seeking a position in hotel/restaurant management/customer service, that will utilize my experience and offer room for growth. Profile: Extensive background in customer-oriented service operations and business development. Including sales, promotions, marketing and cost control. Excellent communication skills. Always maintaining a positive relationship with staff and customers in high volume, fast paced operations Proven ability to handle currency and financial
transactions accurately and resolve any discrepancies promptly. Proficient in most microsoft programs as well as
MICROS, ALOHA, and most other restaurant computer systems. Employment Hickory Tavern, Charlotte,
NC May '04- Feb '11
Assistant General Manager
Responsible for approximately 40 employees in day to day FOH & BOH operations. Monitor all transactions as well as customer interaction. Responsible for hiring, terminations. Scheduling and making sure labor optimal are met. Responsible for payroll, deposits, P&L, inventory of food, beer, wine, etc. As well as ordering to meet pars. Making sure steps are always in play to meet sales goals and all projected optimal. Maintaining a zero-tolerance adherence to all NC A.L.E. regulations.
Customer Service/Telemarketing
CPI home security - Charlotte, NC
August 1996 to April 1998
Placed cold calls to acquire new accounts.
Fielded customer complaints/questions and took steps to resolve. Education
sociology
Virginia Union University - Union, VA
Present
Sociology Education
Univ. of MD Eastern
1994 to 1997
Sociology
Virginia Union University - Richmond, VA
1992 to 1993
Sociology Education
University of Maryland Eastern Shore
Associate in management/customer service
Univ. of Maryland Eastern Shore
Skills
• Aloha POS
• iOS
• Telemarketing
• Micros POS
• Profit & Loss
• POS
• Android
• Catering
• Restaurant Management
• Bartending
• Serving Experience
• Technical Support
• Leadership
• Supervising experience
• Food production
• Assistant Manager Experience
• Mac OS
• Restaurant Experience
• Operating Systems
• Business Development
• Customer service
• CPR
• Surveillance
• Security
• First aid
• Conflict management
• Loss prevention
Certifications and Licenses
ServSafe
March 2019 to December 2020
Expires 2021
Security
February 2022 to February 2023
NC private protective services board
Additional Information
And Qualifications
Managed Others: Yes Languages Spoken: English
Most recent
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