Tiffany Rochelle McCallum

**** ***** *****

Apt G

Baltimore, Maryland 21217

443-***-****

adv1io@r.postjobfree.com

SUMMARY

●Detail oriented Office Secretary with excellent experience in performing general office tasks.

●Demonstrate skills in clerical, secretarial and administrative areas while allowing for additional growth.

●Proficient in using MS (Access, Excel, Power Point, Publisher & Word),

●Salesforce, SAP Applications, Gmail, Elite, Copiers, MMIS, Lync, FMIS and ability to type with speed of 45 wpm.

●Create records, keep track of documents, typing correspondence and other documents.

●Open and / or distribute all in-coming/ outgoing mail.

●Good experience in maintaining calendar, scheduling meetings, coordinating conferences, projects, special activities, and events.

●Excellent written and verbal communication skills.

●Order fulfillment and logistics

SKILLS

●Data Entry Clerk, Internet Explorer, Microsoft Office (Access, Excel, Power Point, Publisher & Word), Multi-line telephones, Copiers, Dictaphone, Adding Machine, Salesforce, Gmail., MMIS, Global, Lync, FMIS

EXPERIENCE

Radiation Safety and Control Services (RSCS) Jan. 2021 - Present

Nuclear Ship Savannah (NSS)

Administrative Specialist

●Entering Alpha and Numerical Data into spreadsheets

●Provide administrative duties for the Nuclear Ship

●Order Office Supplies and Logistics

●Maintain Expense Reports

●Type meeting minutes

●Enter workers training reports into database

●Update employees time off calendar

●Distribute walkie radios to staff

●Editing reports

●Laminate signage and documents

●Print and scan Blueprints on Plotter Machine

Sinai Hospital – Baltimore, MD Sept. 2020 – Dec. 2020

Telephone Operator (Temp Assignment)

●Provide hospital wide communications services such as call center support

●Paging emergency response, disaster alerts, and Vocera broadcast to Lifebridge Health Entities

●Act as a liaison for patient families, physicians, staff members and ancillary departments

●Directory support and superior customer service

●Support mission critical operations for physicians, staff, and administrator by relaying information

Housing Authority of Balt. City - Baltimore, MD June 2019 - Sept 2020

Administrative Assistant (Temp Assignment)

●Answered telephone calls

●Assisted clients completing Public Housing application

●Sent referrals to Housing developments to fill vacancies

●Entered work orders on SAP applications

●Informed clients when they were approved for public Housing

●Updated Excel spreadsheet with applicants contact information

●Kept file room up to date and in alphabetical order

●Made copies of all documents pertaining to applicant’s file

●Daily use of Windows, Word, Excel, Email, and Elite system

●Data Entry

●

EATON Corporation - Hanover, MD May 2017 - Jul 2017

Customer Service Representative (Temp Assignment through Mindlance Inc.)

●Answered and routed incoming calls to designated person

●Customer Service Support

●Order fulfillment and logistics

●Kept daily percentage track of delivery and inventory

●Provided day to day support to distributors

●Administrative support as needed

Maximus – Affordable Health Care Exchange, Baltimore, MD Oct 2016 – Mar 2017

Customer Service Representative

●Received and processed calls regarding applying for Affordable Health Care (100 + calls/day)

●Help Global consumers with completing their online applications

●Advise the consumers of their eligibility for Health Care in their individual states

●Assist with unlocking their accounts

●Create Health Connection online Accounts

●Inform if they are eligible for Medicaid, Children’s Health Program

●Medicaid Management Information System (MMIS)

●Create contact records when consumers call the Call Center

●Keep daily track of consumers calling in to inform that their Health Insurance is not active

●Ensure the Health Insurance Portability and Accountability Act (HIPAA) compliance is always established

●Perform computer processing functions using various applications (Lync, Outlook, Word, MMIS)

●Handle conference calls with Health Care Providers Care First, Kaiser Permanente, CIGNA

Various short temp assignments with Kforce staffing Sep 2015 – Sep 2016

Administrative/ Customer Service

●Perform general office tasks, including but not limited to typing correspondence.

●Data Entry

●Customer Service.

●Front Desk.

Department of Business & Economic Development, Baltimore, MD Sept 2010 – Aug 2015

Office Secretary

●Provides administrative assistance to the Office of Policy & Government Affairs (OPGA) Program Director and staff.

●Perform general office tasks, including but not limited to typing correspondence and other documents for the review and signature of the OPGA Director and staff.

●Open and /or distribute all incoming mail to respective OPGA staff.

●Assist in the coordination of conferences, meetings, projects, special activities and events.

●Serves as the OPGA point of contact for routing calls and departmental inquiries.

●Assist all OPGA staff in day-to-day operational details which may include handling daily routine tasks.

●Create and maintain various databases for merged document projects which include Legislative and Commission Committee Members.

●Maintain a calendar and schedule meetings for the Director and staff.

●Handle and respond to caller inquiries and determine which call to involve OPGA Director of other

●OPGA staff.

●Entered data using SAP Applications

●Requisition Officer Trainee – responsible for all Financial Management Information System (FMIS) transactions.

●Maintain and update FMIS Requisition Log.

●Maintain and update Inventory Log

●Exercised independent judgment and action as to daily activities within OPGA Unit.

●Performed various computer processing applications (Words, Excel, and Access).

●Perform other duties required

EDUCATION

Walbrook Senior High School, Baltimore, MD 1985 – 1989

High School Diploma

PTC Career Institute /Certificate 1990 – 1991

Job Corps/ Nursing Assistant/Certificate 1995 – 1996

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