Customer Service Office Support

Cassandra Smith-Cabrera

(***) *** - **** *********@*****.***

SUMMARY

An agile and adaptable support professional with strong time-management skills and broad industry experience seeking a position that will allow me to utilize my transferable skills for the advancement of the organization. Skilled in leveraging organized approaches to handle daily administrative tasks. to meet expectations

Healthcare Administration: Extensive experience working in office operations, medical terminology, following federal/state regulatory guidelines, record keeping which includes medical record logs and files, process release of information forms according to guidelines

Key Strengths: Self- motivated and effective at Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Excellent Customer Service Skills (20+ years) • Strong Interpersonal Skills (20+ years)

• Healthcare Office Support (15+ years) • Uphold HIPPA/OSHA regulations

• Proficient computer skills and Adaptable Software Knowledge (10+ years)

PROFESSIONAL EXPERIENCE

Medical Support

Organize medical documents into document type order for processing into the Kofax or Solarity database

Upload prepped medical documents into the Solarity database system

Ensure medical document types and information are scanned in correct order for appropriate processing

Manage patient scheduling and collect patient information at intake

Updated patient files and scanned documents into database

Requested and obtained documents to ensure accurate patient registration

Collaborated with Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedules

Administrative

Responded to employee inquiries regarding their benefits

Communicated with insurance and savings providers to resolve issues

Maintained up-to-date records of each employee's benefits profile

Processed applications and renewals from potential employees

Provided information about the facility to visitors and directions and routed inquiries appropriately

Answered phone calls from potential clients and scheduled them for upcoming appointments

Reviewed Food Benefits cases and case dispositions while notating and logging documents for Document Image System (DIS)

Tracked workload via logs, reports, and alerts and completed professional tasks/projects in a timely manner

Contributed to customer retention by strengthening relationships through account management and maintenance

Prepared work to be processed by gathering, sorting, organizing, and recording data, information, and documents

EMPLOYMENT HISTORY

Document Imaging Specialist Christiana Care Health Systems – Wilmington, DE 09/2019 – Present

Customer Benefit Specialist (Remote) Willis Tower Watson – Mt. Laurel, NJ 09/2023 – 01/2024

Account Specialist Department of Labor – Wilmington, DE 02/2023 – 07/2023

Front Desk Receptionist Heart & Vascular Clinic – Newark, DE 05/2022 – 10/2022

Multi-Site Scheduling Coordinator ATI Physical Therapy – Wilmington, DE 06/2021 – 01/2022

Client Service Professional (Seasonal) H&R Block – Wilmington, DE 12/2020 – 04/2021

DHSS Case Reader Goodwill Staffing – Wilmington, DE 10/2019 – 06/2020

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