ROLANDA JENISE EVANS

**** ********* ***** **

High Point NC 27265

Cell- 706-***-****

adv07m@r.postjobfree.com

OBJECTIVE: To obtain employment sufficient to sustain my needs that is Commensurate with my experience and my training.

EDUCATION:

1988 - 1991 Augusta Technical School - Augusta Georgia 1984 - 1988 Hephzibah High School - Hephzibah Georgia

SUMMARY OF QUALIFICATION:

Over thirteen years of experience in Office Administration duties: Greet Customers, Answer Muti-line Telephone; take message, Credit Collections, setting up payments Schedules, Sales Support, schedule appointments, Make Reservations, process travel Claims, sorting incoming mail, Filing. COMPUTER SKILLS: Word, Excel, Power Point

EMPLOYMENT:

04/2021 - 03/2023: T-Mobile, Augusta Georgia, I was and Expert,Customer Service, Sales, Tech Support, Typing, Inbound Calls, Billing, Customers Issues.

03/2019 - 04/2021: Teleperformance, Augusta Georgia, AT&T and Direct TV agent, Typing, Sales, Billing, some Technical Support, Customer Service, I do Incoming calls some Outbound as well, type 25 wpm, give awesome customer service, very organized, help other agents, I also stayed above 95 for my surveys and made bonuses 3 mouths for over all performance.

08/2015 -12/2018: Kelly Service Inc, Troy Michigan, Apple Agent, Type, Sales, Billing Department for iTunes, Customer Service,Training Manager, Inbound and Outbound calls, this job was a work from home assignment, also did troubleshooting.

01/2015 –05/2015: CRI, Augusta Georgia Collections Specialist, Customer Service, inbound and Outbound calls, Taking payments. 05/2010 –09/2014: Convergent, Augusta Georgia

Call Center, Collections, Customer Service, Setting up payment arrangements.

01/2008 –04/2010: Express Cash, Augusta Georgia

Title Pawns, Assistant Manager,Taking payments, Collections, Customer Service.

10/2007 –01/2008: Convergys, Cincinnati Ohio

Work from home, AT&T Tech Support, Customer Service Computers. 10/2004 –10/2007: Law offices of Ed Over cash, Augusta Georgia Call Center, Collections, Handling my own portfolio, Customer Service. 11/2000 –09/2004: Ace Cash Express, Oakland, California Store Manager, Customer Service, Payday Loans Problem Solving, Count Money, Bill Pay, MoneyGram Agent.

AWARDS:

Customer Service Rep - Employee of the Month 07/1992 to 07/1993 Monthly Bonuses for obtaining goal for more than $10,000 a month, REFERENCE: References are available upon request.