KIMBERLY L. JONES

adumto@r.postjobfree.com

412-***-****

Self-Driven, highly motivated, detailed oriented with strong analytical, communication, customer service and sales skills in the financial, loan, mortgage and sales industries. Highly personable, professional and positive demeanor with expertise in client/vendor relationships. Work well with multi-tasking and meeting time restraints.

Comcast Communications

ECE Rep (Executive Customer Experience Representative) 2019 -Present

Priority Representative 2017-2019

Sales Consultant 2011-2017

Customer Account Executive 2007-2011

Assuring new customers are experiencing the finest services meeting their expectations. If not, taking the necessary steps to ensure all are rectified.

Resolve Executive level customer complaints.

Maintain current company policy to conform to state and federal regulatory guidelines and company policies.

Provide prompt resolution of customer inquiries, provide appropriate billing services, account research and billing adjustments.

Alleviate escalated situations with professionalism and sensitivity.

Prepare mortgage documents, audit post- closing documents and implement corrective action if needed.

Research title and lien records at the County Recorder and Prothonotary offices and prepare satisfaction of liens.

Daily communication and relationship with County offices, Title companies and Closing Attorneys.

Knowledge of current company marketing programs, rates and promotions and selling services.

Detail oriented with a strong ethic and positive attitude, team player and able to work effectively with people of all levels.

Managed all aspects of office management and supervised staff of 8 in the absence of supervisor.

Mentored new employees.

Mortgage Closer/Funder 2001-2007

Sr. Residential Loan Processor 1996-2001

Closed Loan Coordinator 1994-1996

Customer Service Representative

Cash Unit Teller

Education

Wilkinsburg High School Academic/Business

Community College of Allegheny County Coursework

Certifications

National Notary Association Certificate of Completion

American Institute of Banking Principles of Banking

Career Growth Real Estate Sales and Practice

References Available Upon Request