PROFESSIONAL SUMMARY

SKILLS

CHLOE DEHRING

Saginaw, MI 48609

989-***-**** - adu5oh@r.postjobfree.com

Pursuing a rewarding position as a Medical Assistant Position and assisting in helping patients with the knowledge and increasing experience. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry position. Ready to help team achieve company goals. APPLICABLE SKILLS:

Upper intermediate speaking

Word Processing at 55 WPM

Microsoft Office Suite

Microsoft Word

Microsoft Excel

Internet Proficiency, email, website

navigation

RELEVANT SKILLS & EXPERIENCE:

Associate Teacher and PSA at Head

Start Early Childhood/Preschool

Saginaw Intermediate

School District.

Certified Nursing Aide during

pandemic of 2020. Experienced with

patients and other employees.

That help expand skills and traits for

future positions.

Customer Service Skills that include

managing computer work, answering

and returning phone

Calls, help with scheduling, collecting

and counting money, which needs to

be recorded on file

Technical Support

Retail Materials Management

Recordkeeping Strengths

Refund Processing

Quality Assurance Controls

Promotional Support

Materials Transport

Product Organization

Multi-Line Phone Talent

Document Control

Medical Terminology Knowledge

Brand Representation

Plates Presentation

Executive Management Support

Customer Service

Route Dispatch

Data Evaluation

Receiving Support

Clerical Support

Closing Sales

Conflict Mediation

Lead Generation

Order Processing

Multi-Line Telephone Operation

WORK HISTORY

Every shift.

Answering and transferring phone

calls for clients and employees.

Currently pursuing promotion Call

Center Agent

Microsoft PowerPoint

Senior Leadership Support

Report Transcription

Staff Training

Retail Sales Customer Service

Sales Expertise

Report Preparation

Credit Card Payment Processing

Lotus Notes

Stocking and Replenishing

Customer Relationship Management

Critical Thinking

Computer Proficiency

Call Center Operations

Product Promotion

Process Optimization

Call Triaging

Stockroom Procedures

POS Systems Expertise

02/2013 to 10/2015 Customer Service Representative Morley – Sagianw, MI

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat business and improved sales. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Provided information regarding charge accounts and loyalty programs. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Consulted with outside parties to resolve discrepancies and create expert solutions.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Educated customers about billing, payment processing and support policies and procedures.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Communicated professionally with colleagues, freelancers and clients. Trained staff on operating procedures and company services. Cross-trained and provided back up for customer service managers. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Promoted available products and services to customers during service, account management and order calls.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Investigated and resolved accounting, service and delivery concerns. Optimized customer support by establishing collaborative service environment. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Provided ongoing guest service.

07/2017 to 02/2020 Associate Teacher

SISD HeadStart – Saginaw, MI

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Applied play-based strategies to provide diverse approaches to learning. Educated students in foundational concepts such as shapes, numbers and letters. Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Promoted sensory development by providing access to different textures. Maintained consistent classroom schedule with wide range of experiences. Watched and documented behaviors for use in identifying areas in need of support.

Helped lead teacher set up and manage classroom and outdoor activities. Used diversified strategies for instruction and immersion to help students engage in classes.

Built and maintained productive relationships between students, teachers and parents.

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Incorporated multiple types of teaching strategies into classroom. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Planned and implemented integrated lessons to meet national standards. Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results. Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Promoted physical, mental and social development using classroom games and activities.

Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

09/2021 to 06/2022 Shift Leader

Zehnder's of Frankenmuth Splash Village – Frankenmuth, MI Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Enforced company policies and regulations with employees. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

06/2022 to 09/2022 Veterinary Technician Assistant Care Veterinary Services – Millington, MI

Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.

Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.

Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.

Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.

Recorded symptoms and documented medical observations to inform treatment decisions.

Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.

Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.

Recorded symptoms and documented medical observations to inform treatment decisions

Processed new patients and updated client records with key information using standardized registration systems and encrypted databases Restrained animals to protect veterinarians from potential harm Restocked surgical and office supplies to keep all necessary materials easily accessible

Managed medical intervention and therapy for animals in collaboration with veterinarian

Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans

Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management

Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections

02/2021 to 05/2022 Front Desk Receptionist

State Street Behavioral Services – Saginaw, MI

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Collected room deposits, fees, and payments

Confirmed important personal and payment information for compliance with security and payment card industry standards

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Answered multi-line phone system and transferred callers to appropriate department or staff member

Maintained files and records by implementing effective filing systems that boosted efficiency and organization

Resolved customer issues quickly and notified supervisor immediately when problems escalated

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Trained new team members on company procedures, customer service and issue resolution

Sorted and delivered mail and packages upon arrival to correct staff members and departments

Entered and updated sensitive customer information during check-ins and room changes

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees

Scheduled, coordinated and confirmed appointments and meetings Maintained confidentiality of sensitive data to protect customer and business information

Completed data entry and filing to keep records updated for easy retrieval Completed all tasks in compliance with company policies and procedures Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments

Resolved customer problems and complaints

Organized, maintained and updated information in computer databases Routed incoming mail and messages to relevant personnel without delay Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity

Collected and distributed messages to team members and managers to support open communication and high customer service

Scheduled office meetings and client appointments for staff teams Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices Operated multi-line telephone system to answer and direct high volume of calls Compiled information from files and research to satisfy information requests Helped office staff prepare reports and presentations for internal or client-related use

Handled assignments independently with good judgement and critical thinking skills

Tracked important information in ICANNOTES spreadsheets and ran reports or generated graphs using data

Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages Confirmed appointments, communicated with clients, and updated client records Monitored and screened visitors to verify accessibility to inter-office personnel 08/2021 to 12/2021 Hone Health Aide

Chesaning Comfort Care – Chesaning, MI

Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager. Provided housekeeping and laundry services, shopped for food, and served meals and snacks.

Provided mobility assistance such as walking and regular exercising. Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness. Successfully operated heavy equipment such as forklifts Demonstrated respect, friendliness and willingness to help wherever needed Proven ability to develop and implement creative solutions to complex problems Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery

Cultivated interpersonal skills by building positive relationships with others Self-motivated, with a strong sense of personal responsibility Learned and adapted quickly to new technology and software applications EDUCATION

Proved successful working within tight deadlines and a fast-paced environment Skilled at working independently and collaboratively in an team environment Worked flexible hours across night, weekend and holiday shifts Managed time efficiently in order to complete all tasks within deadlines Developed strong communication and organizational skills through working on group projects

Developed strong organizational and communication skills through coursework and volunteer activities

Gained extensive knowledge in data entry, analysis and reporting Proven ability to learn quickly and adapt to new situations Delivered services to customer locations within specific timeframes 09/2015 Associate of Science: Nursing Administration Delta Community College - University City, MI

08/2010 General Education Diploma

Heritage High School - University Cty, MI

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