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Appointment Setter Customer Representative

Washington, DC
December 04, 2022

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Robbin Bigham

Washington, DC ***** 202-***-****

Work Experience

Research Associate / Telephone Interviewer

WBA Research - Lanham, MD July 2019 to December 2019

•Conduct public opinion surveys

•Support Research Managers with quantitative and qualitative market research analysis.

•Data processing interviews input

•Coding, editing data for client reports.

Administrative Assistant

PTS Concepts

January 2019 to July 2019

•Managed day-to-day operations of office

•Performed administrative duties such as scheduling and appointments

•Answering telephone and dispatched emergency calls 24/7

•Reviewed, sorted, and distributed incoming mail

•Processed invoices

•Assisted with data entry

•Ordered office supplies

•Processed all documents using Microsoft Office Suites; Word, Excel, Powerpoint.

•Scheduled all appointments on Google calendar

•Arranged meetings for team

•Assisted with quotes and contract bidding

Recertification Clerk (Seasonal) Bread for the City - Washington, DC September 2018 to November 2018

•Greeted and welcome returning clients as they entered the building (300 to 400 per day)

•Answered telephone and directed calls to internal staff

●Collected and updated client information in Salesforce

●Assisted clients in completing applications for recertification

●Collecting and verifying supporting documents that provide proof of eligibility

●Managing the flow of new clients signing up for general intake, Made calls to previous clients

●Maintained client confidentiality to the extent allowable by local and federal laws.

Legal Assistant/Paralegal

Thomas Ruffin Law Offices - Washington, DC July 2015 to June 2017

Answered telephone

●Maintained calendar for Attorney

●Coordinated travel arrangements

●Interviewed clients and witnesses

●Cited check w/ Blue book

●Westlaw Lexis Nexus Certified

●Brief writing and proofreading

●Pre-and post-court prep

●Litigation Support

●E- filing / E- discovery

●Concordance, Relativity

●Filings at local State, DC Courts and USPTO


B.S. in Marketing in Marketing

Southeastern University - Washington, DC

Certification in Law

Paralegal Institute of Washington - Washington, DC

Certification in Office Procedures

Washington School for Secretaries - Washington, DC

A.S. in Marketing in Marketing

Prince George Community College - Largo, MD


•Outlook (8 years)

•Microsoft Office, Word, Excel, PowerPoint (10+ years)

•Administrative Assistant (10+ years)

•Accounts Payable (10+ years)

•Microsoft Excel (10+ years)

•Microsoft Office Suites (10+ years)

•Market Research (10+ years)

•Legal Research (7 years)

•Data Analysis

•Legal Drafting (7 years)



•Time Management

•Customer Service (10+ years)

•Hospitality Experience

•Salesforce (6 years)

•Sales Experience (10+ years)

•B2B Sales (10+ years)

•Leadership Experience

•Conflict Management

•Front desk

•Writing Skills

•Qualitative Research

•Event Planning


•Business Development

•Adobe Acrobat

•Presentation Skills

•Human Resources

•Digital Marketing

•CRM Software

•Email Marketing

•Office Management

•Account Management

•Social Media Management


•Microsoft Outlook

•Administrative experience

•Personal Assistant Experience

•Supervising Experience (10+ years)

•Market Analysis

•Search Engine Optimization (SEO)


•Telemarketing (10+ years)

•Paralegal (7 years)

•Typing (10+ years)


•Microsoft Office

•Google Docs

•Outbound sales


•Computer literacy


•Order entry

•Customer support

•Customer relationship management

•Inside sales


•Spanish - Intermediate


Customer Service J D Powers

October 2008

I worked for Simply Wireless as a Retail Customer Representative. Recieved an award from SPRINT & J D POWERS as CUSTOMER SERVICE REPRESENTATIVE of the YEAR.

Telemarketer of the Month

February 2011

I worked for ReModel USA won TELEMARKETER OF THE YEAR.



Sales Skills — Highly Proficient

October 2020

Influencing and negotiating with customers Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

June 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Legal skills — Proficient

June 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

To Recruiting Staff,

Look no further, your search is over. I am the candidate to fill the position with your firm. Experience working in a professional office environment with Fortune 100-500 companies, law firms and non-profit organizations. Award winning customer service. Exceptional communication and writing talent. Highly detailed, organizational skills. Time management meticulous with project completion. Multi functional with various task.

Microsoft Office Suites Certified. ACT, Salesforce, Westlaw, Lexus Nexis, and other CRMs advanced knowledge.

Contact this candidate