New York, NY *****

718-***-****

adtrwn@r.postjobfree.com

Andre’a Garrison

SKILLS

Dedicated Customer Service Representative and Social Media Marketing motivated to maintain customer satisfaction and contribute to company success. High customer service standards, employee relationship specialist, service solutions expert. Dedicated to process improvement and creating proficiency in business.

Currently seeking new opportunities.

EXPERIENCE

AST, NYC - Virtual Call Center

October 2020 – CURRENT 2021

Receive and make Inbound and outbound calls

• Assisted shareholders with their proxy votes

• Data entry

• Inbound & outbound calls

*PROMOTED TO QA WITHIN ONE YEAR

. Documenting and reporting service quality levels

. Implementing standards for inspection

. Monitor inbound and outbound call and email responses to assess associates

. Ensure conformity to company policy and procedures

. Agent coaching and skills building

Provides feedback to call center team leads and managers

Department of Labor, NYC - Virtual Call Center

March 2020- October 2020

Receive and make Inbound and outbound calls

Help claimants file their unemployment claims

Process Payments

Process Data Entry

Handle escalated Calls

Maintain Metrics and Daily reports

* Contract ended October 2020

Gotham Marketing, New York — Social Media Marketing

October 2017 – March 2020

●Successfully spearhead campaigns on social media platforms including Facebook,Twitter,and Instagram

●Maintain strong social media and brand presence across Twitter, Instagram and Facebook Platforms

●Provide Customer Service

●Create Brand Content for social media

●Monitor online presence of company’s brand and engage with users, strengthening customer’s relationships

●Develop and maintain positive working relationships with external clients

●Develop online marketing campaigns, effectively increasing followers by

+1,400 and creating brand awareness

●Web designer, create tear sheets

VXI Global Solutions, Ohio — Team Lead

April 2013 - October 2016

●Receive and make inbound and outbound calls

●Manage a team of 20

●Set appointments, make follow up calls

●Organize Work flow

●Coaching with agents

●Provide daily, weekly, monthly and yearly report

●Follow adherence

●Meet deadlines

●Handle internal Communication tasks

●Develop and maintain positive working relationships with external clients ● Submit Payroll

Kroger Contact Center, Ohio — Customer Service Rep

November 2010 - April 2013

●Receive inbound calls

●Fill RX prescriptions

●Update customer accounts

●Follow adherence

●Develop and maintain positive working relationships with internal and external clients

●Communicate directly with the Pharmacist

EDUCATION

Mount Healthy Highschool, Ohio — Diploma

August 2003 - May 2007

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