Jamyaa Barnett

Summary: Customer service expert who identifies customer needs and delivers practical solutions to problems. Committed to proving high-quality customer care to create a positive experience.

601-***-****

adtnn3@r.postjobfree.com

EXPERIENCE

Maximus, 5912 US 49 #4, Hattiesburg, MS 39402 — Customer Service Representative

August 2022 - PRESENT

●Exceeded customer service expectations

●Maintained a high level of customer satisfaction through practical verbal and written communication skills

●Answer and direct 100+ calls daily, with goals including selling plans, managing customer accounts

●Troubleshooting beneficiary health accounts

●Fielded customer complaints and issues, with 95% of issues resolved with customer satisfaction

●Adhere to a strict work schedule

●Manage interactions while on calls

Savilinx, 5912 US 49 suite c-11, Hattiesburg, MS 39402 — Customer Service Representative

May 2020-August 2022

●Address customer service inquiries in a timely and accurate fashion

●Provide accurate and appropriate information to assist consumers

●Resolve complaints

●Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

●Developed effective relationships with all call center departments through transparent communication

Tax Advantage, — Front Desk Receptionist

January 2018-

●Supervised the front desk and client relations

●Ensured compliance with office standards and company polocies

●Followed up on guest satisfaction surveys

●Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data

EDUCATION

Jones County Junior College — Chemical Engineering

August 2020 - current

SKILLS

Written and Verbal communication

Detail-oriented

Creative problem-solving

Highly organized.

Microsoft Word

Data Entry

Customer Satisfaction