Service Representative Customer
Resume:
Jamyaa Barnett
Summary: Customer service expert who identifies customer needs and delivers practical solutions to problems. Committed to proving high-quality customer care to create a positive experience.
*********@*****.***
EXPERIENCE
Maximus, 5912 US 49 #4, Hattiesburg, MS 39402 — Customer Service Representative
August 2022 - PRESENT
●Exceeded customer service expectations
●Maintained a high level of customer satisfaction through practical verbal and written communication skills
●Answer and direct 100+ calls daily, with goals including selling plans, managing customer accounts
●Troubleshooting beneficiary health accounts
●Fielded customer complaints and issues, with 95% of issues resolved with customer satisfaction
●Adhere to a strict work schedule
●Manage interactions while on calls
Savilinx, 5912 US 49 suite c-11, Hattiesburg, MS 39402 — Customer Service Representative
May 2020-August 2022
●Address customer service inquiries in a timely and accurate fashion
●Provide accurate and appropriate information to assist consumers
●Resolve complaints
●Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
●Developed effective relationships with all call center departments through transparent communication
Tax Advantage, — Front Desk Receptionist
January 2018-
●Supervised the front desk and client relations
●Ensured compliance with office standards and company polocies
●Followed up on guest satisfaction surveys
●Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data
EDUCATION
Jones County Junior College — Chemical Engineering
August 2020 - current
SKILLS
Written and Verbal communication
Detail-oriented
Creative problem-solving
Highly organized.
Microsoft Word
Data Entry
Customer Satisfaction
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