Justina Fields

**** ******* *** * • New Hope, MN • 55427

CELL 605-***-**** • E-MAIL adtkja@r.postjobfree.com

OBJECTIVE

To secure a full-time position of employment that will enable me to learn new skills and to benefit my

employer.

PROFESSIONAL QUALIFICATIONS

Detail oriented with an excellent ability to learn new things quickly.

Reliable and adaptable with a positive disposition and an excellent work ethic.

Ability to work efficiently independently as well as part of a team.

Capable of effective interpersonal communication, problem solving and conflict resolution.

Experienced in utilizing leadership skills to train and manage a successful team.

WORK EXPERIENCE

July 2019 – Present

●Huntington /TCF Bank – Department Lead

o Assisting customer with their financial needs, assisting other agents with questions and concerns,

taking escalated calls.

September 2018 – July 2019

● Wells Fargo – Personal banker

o Assisting customer with their financial needs. Taking credit applications, opening savings,

checking, credit cards, personal loans, personal lines of credit and auto loans. Training coworkers

in all the various credit products. Utilization of various banking software including: Sales

Platform, CIV, CRV and Virtual Library.

Received a quarterly banker award during first quarter by exceeding performance

metrics in QA, CEM and accountability. Received two service excellence

nominations.

September 2007 – July 2018

● Citi Bank – Retention specialist: October 2016 – July 2018

o Duties included speaking with customers who were upset and wanted to close their accounts,

resolving customer’s issues and retaining those accounts at 70% or higher per month. Met

compliance at a rate of 100% per month while meeting client’s expectations, maintained a handle

time goal of under 440 seconds per customer. Coached new representatives and helped them

meet quality metrics which include handle time, save rate, QA, CEM.

Placed within the top three representatives for save rate each month.

Top quarterly performer at site for over six years.

Star performance winner

Justina Fields

4057 Decatur Ave N • New Hope, MN • 55427

CELL 605-***-**** • E-MAIL adtkja@r.postjobfree.com

● Citi Bank – Sales Representative: September 2007 – October 2016

o Job included providing excellent customer service to card members, assisting them in credit limit

increases, and answering all customer questions and concerns in the process. Acted as a sales

coach for new hires, ensuring they were fully trained and able to meet all sales metrics.

Exceeded a sales rate goal of 90% or higher each month.

Met handle time of 320 seconds of lower daily while meeting customer needs.

Placed in the top three sales representatives (out of 125) every month at site

location, and in the top five each month throughout the division.

Maintained a 100% compliance rate for over 8 years.

April 2004 – September 2007

● Qdoba – Manager

o Managed a team of 25 employees that provided excellent customer service, took inventory

on all food and beverage orders, ensured food was up to company standards and restaurant

was kept clean. Managerial duties also included daily bank deposits, inventory, scheduling,

data entry, and conflict resolution.

June 1998 – April 2004

● Carlos O’ Kelly’s – Manager

o Supervised a team of approximately 50 employees in both the front and back of the house,

conducted safety training regarding the preparation and handling of food, responsible for all

catering orders and deliveries, processed all bar inventory and confirmed volumes matched

in the system, performed opening and closing procedures, daily cleaning to ensure restaurant

is up to city and state standards, morning and nightly deposits, weekly scheduling, data entry,

and conflict resolution.

June 1995 – June 1998

● Carlos O’ Kelly’s – Server

o Waited on customers in the restaurant, making sure all their needs were met and they were

satisfies, daily cleaning to guarantee restaurant is up to city and state cleanliness standards,

completing nightly deposits.

EDUCATION

Roosevelt High School, Sioux Falls, SD Graduated 1995

REFERENCES

● Samantha Wescott – Christmas in the NICU Service Project Director 208-***-****

Justina Fields

4057 Decatur Ave N • New Hope, MN • 55427

CELL 605-***-**** • E-MAIL adtkja@r.postjobfree.com

● Amber Carlson – Lab Technician Mayo Clinic 507-***-****

● Kristy Matute Gonzalez- TCF Supervisor 605-***-****

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