Dezeray Smith *** Main st

Townsend, DE *****

267-***-****

adt5uo@r.postjobfree.com

Professional Experience

Personable and dedicated Customer Service Specialist with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

EXPERIENCE

Customer Service Representative -BNY Mellon 2 Bala Plaze, PA 05/2021-11/2022 FT

● Documented customer correspondence in CRM to track requests, problems and solutions.

● Assisted customers with making payments or establishing payment plans to bring accounts current.

● Upheld quality control policies and procedures to increase customer satisfaction.

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Receptionist/Administrative assistant-LEXUS OF

WILMINGTON DEALERSHIP 04/2022-10/2022 PT

● Great customer service Greeting and serving customers

● Answering phone calls, directing customers to New and Pre-Owned car sales, Making Temporary tags, and Mailing out information to customers.

● Taking and Making payments and receipts for sales person and copies for customers.

● Handling company correspondence and appointment

scheduling.

SKILLS

•E cient and Detail-Oriented

•Understanding Customer

Needs

•Creative Problem Solving

•Call Documentation Order

and Refund Processing

•Salesforce

•Data Entry

•CRM Software

•LiveChat

•Microsoft O ce

•Billing Adjustments and

Refunds Review

FLIGHT ATTENDANT-AMERICAN AIRLINES 10/2017 -

04/2022 FT

● Providing extensive communication skills, friendly, calm, and confident personality

● To maximize safety and comfort of passengers, and an unwavering patience for passengers.

● Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft.

EDUCATION

High School Diploma

Upper Darby

Attended The Philadelphia Art Institute

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