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Customer Service Clerk

Buffalo, NY
October 11, 2022

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MARGARET DRUAR 716-***-**** Amherst, NY 14226

Hardworking Clerk Typist offering 30PLUS-year record of achievement in professional environments. Systematic and well-organized with exceptional attention to detail. Driven to contribute to smooth clerical operations and seeking challenging, growth-oriented role at each organization. Positive, upbeat and professional team player experienced in managing [Type] typing needs. History of producing consistent, high-quality work in high-volume settings. Professional telephone demeanor

Data logging

Records maintenance

Paperwork filing

Records management

Office equipment operations

Business operations understanding

Professional and polished presentation

Kenmore Tonawanda UFSD Amherst, NY


01/2018 - Current

Responded to telephone and email requests for information. Applied administrative skills in support of [Type] team members. Coordinated and stored [Type], [Type] and [Type] records. Sorted and distributed business correspondence to correct department or staff member.

Performed clerical work and recorded information on records. Complied with security policies and kept information confidential. Utilized fax machines, copiers and scanners to upload and send documents.

Sorted incoming mail and directed to correct personnel each day. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. VA Western New York Healthcare System

surgical office health technician

06/1980 - 06/2015

Maintained confidential documentation of patient information to stay compliant with federal regulations.

Responded quickly and with deep care for patients to build trust and rapport.

Collected and documented patients' medical history, identity and proof of address.

Called patients within [Number] [Timeframe] to follow up after medical procedures.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments. Buffalo, NY

Purchasing Agent, Dietetic Technician,

Health Technician

At the VA WNY Healthcare system include,, Financial Accounts Technician currently, Duties include surgical office duties – varied and Summary



01/1998 wide amount of administrative support staff functions that assure timely and superior care by clinicians can be provided to Veterans This entails working with all surgeons, PA'S and NP's as well as all the various staffing involved in surgical care services

Includes all aspects of medical/program support assistant office duties Knowledge of medical terminology, medical records regulations, surgical scheduling, assist clinical staff with all aspects of training, and all administrative support tasks

Many office duties from ordering supplies, maintaining the Chief of Surgery calendar, and assisting credentialing office and so forth, for clinical provider needs

Previous duties include nutritional assessments, accurate documentation in patient's medical record, analyzing nutritional data, working with health professionals in patient care, responsible, reliable, professional demeanor with superior customer service at all times while in the Nutrition Service Dept

From 1980, (layoff situation) Other duties include reconciling purchases, inventory control operations, handling purchase card orders, fiscal operations, vendor operations, superior customer services at all levels at all times, answering telephones, obtaining stock items as needed while in the prosthetic dept., assisting veterans with special needs Andling large volume financial accounts while in billing dept and ability to assure accurate accounts and many large revenue sources being billed correctly

Many office duties and working with other VA facilities in the VISN to assure proper actions taken on revenue resources

In addition to my career experience at VA, I have worked in the Ken-Ton and Sweet Home school districts as a teacher's aide and clerical support since 2015

I have been a part of Ken-Ton for 3 years now and have worked in most of the schools that are part of this district

I find working for Ken- Ton very rewarding and am proud to be part of such a great education system

It has allowed me to learn a great deal about the school system's operations I have also been a substitute in the Sweet Home school district's attendance office

Most recently I have worked in the main office at Kenmore Middle for 2.5 years

This has allowed me to work with the teachers and aides, assist with office work, answer telephones, coverage at doorways for added security, and various other office duties as needed

I am a reliable, timely, and loyal employee and enjoy helping people I am very conscientious about all of these tasks and perform all receptionist duties in a professional, courteous, and competent manner. Sweet Home Senior High School Saratoga Springs, NY Graduate


Erie Community College North Campus

A.A.S in Dietetic Technology


Education and Training

University of Buffalo

B.A. in Social Sciences Interdisciplinary


State University of New York/ Empire State College Master of Arts degree in Social Policy through


INTEREST/HOBBIES:, reading, fitness programs, local live theatre, local live music venues, camping,helping people, time spent with family and friends. All positions held at the VA demonstrate great ability to work well with others, follow all guidelines, learn and perform a wide variety of tasks with exceptional administrative support experience, functional in many roles of support for both clinical and senior management staff. My recent experience working part time in the school system demonstrate that I am willing and able to adapt to new environments and learn new tasks in a friendly, competent, and reliable manner.

Hobbies include physical fitness membership, reading, theatre, concerts, bowling, animal lover, family and friends Interests

Hobbies include physical fitness membershop, reading, theatre, concerts, bowling

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