Sales Associate Customer Service
Resume:
DANIELA S GONZALES
adsuf1@r.postjobfree.com
Highly professional with extensive training in o ce assistance and customer service techniques. Handling any department. Talented organizing and managing documentation.
Skills
● Multitasking strength
● Interpersonal skills
● Customer Service oriented
● O ce Assistance knowledge
● Manage di erent platform
● Strategic planning
● Reliable and punctual
● Written and verbal communication (english-spanish)
● Maintained adherence to all company protocols.
● Prioritized and accomplished a wide range of tasks each shift.
● POS system knowledge
● Inventory control procedures
● Sales development
● Cash handling accuracy
Work Experience
TELONLINE LLC
TECHNOLOGY PARK - ( August 23rd, 2021 - Present)
● Organize and Manage CEO agenda
● Schedule business meetings
● Schedule Events were Company can participate
● Fill out forms
● Arrange travel itineraries
● Manage hiring process ( posting job opening,reviewing CV’s, interviewing, sending contract
● Onboarding New Employees (creating employee accounts in Humanity, make arrange with NOC to create extension and company’s email
● Filed Documentation
● Manage invoices
● customer service
● Humanity Platform
● Human Resources (schedules, assistance, vacations)
● Responding emails
● Quickbook knowledge (processing payments, sending invoices)
● Answering clients calls
● Manage Customer Service chat line
● Ordering o ce supplies
SAMSONITE, Palms Beach Outlet mall – Assistant Manager (April 17th 2019 – March 16th 2020)
● Collaborated with sta to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
● Assisted in overall day-to-day operations of the store, including continuous development of e ective store associates to achieve desired sales and results.
● Leveraged ERP software to coordinate and enhance inventory delivery.
● Encouraged professional growth and talent development in associates to increase performance in all areas.
● Fielded customer complaints, resolved disputes and answered questions to promote store engagement and e ectiveness.
● Oversaw aspects of maintenance, inventory and daily activity management to provide an optimized retail environment .
● Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
GENERAL NUTRITION CORP,
Embassy Plaza – Sales Associate (July 24th 2019 – July 30th 2020)
● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
● Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
● Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
● Provided informative customer service to assist in product selection. ● Prepared cash deposits with zero discrepancies.
● Listened to customer needs to identify and recommend optimal products and/or services
● Reset store displays for special events and seasonal merchandise changes.
● Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
VITAMIN WORLD, Sawgrass Mills Mall — Sales Associate (February 22nd, 2017- April 17th, 2019)
● Suggested accessories and complementary purchases.
● Accepted and processed returns.
● Wrote, negotiated and finalized sales contracts.
● Maintained adherence to all company protocols.
● Provided repeat customers with exceptional care and attention.
● Prioritized and accomplished a wide range of tasks each shift.
● Updated computer inventory listings.
● Prepared outgoing shipments.
● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
● Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
● Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
● Prepared cash deposits with zero discrepancies.
Education
● Hotelery Administration – San Martin de Porres University
● Enrique Espinosa – High School
● Siervos de Jesús - Elementary School
Language
● English
● Spanish (first language)
Courses
● Microsoft Word
● Excel
● Power point
● Real Estate licensed
Contact this candidate