Somayya Ali

**** ********* **, ***************, ** 60110

Home: 815-***-**** Cell: 224-***-****

adsphm@r.postjobfree.com

Professional Summary

Confident, outgoing, detail-oriented individual seeks a Personal Banker position to leverage excellent organizational skills, people skills, and leadership abilities.

Core Qualifications

Over seven years of experience in sales and customer service

Currently and previous work experience includes working as a Relationship Banker and as a Teller

Solid understanding of banking rules and regulations

Comfortable working with large amount of cash, and handling confidential information

Winner of numerous sales and customer service awards

Excellent, written, verbal communication, and broad computer skills

Experience

PNC

Branch banker NML (current)

Teller II

02/2020 – Past

PNC Bank

Algonquin, IL

Greet each customer accordingly and handle their financial transactions in a confidential and a responsible manner

Review each customer’s account and recommend products to match their financial needs

Help customers open new accounts, credit cards, and loan applications

Perform supervisory duties such as managing the ATM and buy/sell of cash to Federal Reserve

Assist with customer service issues such as frauds, over-draft fees, and general inquiries

Participate in ad-hoc tasks such as audits, attending sales meetings, and trainings

Relationship Banker

02/2019 – 02/2020

TCF Bank

Algonquin, IL

Provide each customer with respectful, informed, and friendly assistance that builds their trust and loyalty while maintaining strict confidentiality.

Complete customer’s transactions timely, accurately, and with a smile.

Help customers understand their accounts thoroughly and recommend products and services which best meet their needs.

Help protect customers and their businesses. That includes maintaining a balanced drawer, following strict departmental procedures, and security protocols protecting customer information, and ensuring compliance with internal and governmental policies and regulations.

Customer Service Representative

08/2014 – 05/2018

J.C. Penney Inc.

Algonquin, IL

Ensure customers were satisfied with every part of the jewelry purchasing process, from the initial greeting through the sales completion process

Built a solid understanding of company’s product offerings, contributed to a 12% increase for the quarter by exceeding set sales goals while providing best service

Recommend solutions within customer budgets and proactively followed up on sales leads.

Handled large amount of cash and credit card payments and ensures cash drawer balanced

Customer Service Representative

06/2013 to 08/2014

LTD Commodities

Bannockburn, IL

Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products and or status orders

Handled escalated calls and solved complex problem while maintain professional attitude

Always exceeded or met competitive sales goals while being awarded employee of the month award numerous times.

Demonstrated commitment to job and my employer by answering very large number of calls day-after-day during peak holiday periods. Helped the department by working many extra hours and different shifts to cover shortage in staff.

Education & training

Workday HRIS certification trained

Associate’s Degree – Business 2010

Joliet Community College (JJC)

Joliet, IL

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