CURRICULUM VITAE

OF

Amanda Quqani

074-***-****, adskoc@r.postjobfree.com,

D69A Cwangco Street, Site .C, Khayelitsha 7784

PERSONAL DETAILS

Surname: Quqani

Name: Amanda Nokuthula

Identity Number: 800-***-**** 089

Date of Birth: 15 May 1980

Gender: Female

Linguistic Abilities: English (proficiency: speaking, writing and reading)

Xhosa (proficiency: speaking, writing and reading)

Afrikaans (proficiency: reading and writing)

Health: Excellent

Criminal Offences: None

Marital Status: Single

Nationality: South Africa

Race: Black

ACADEMIC HISTORY

1994-1998 Thandokhulu Secondary School, Grade12

Subjects: Mathematics

English

Afrikaans

Xhosa

General Science

Biology

TRANSFEREABLE SKILLS & EXPERIENCE

I have gained extensive skills and experience including:

• Computer Literacy (Microsoft Word, Office Excel, Power point)

• Adhoc admin functions, e.g. filing and staff scheduling

• Doing stock take and stock checks.

• Completing reconciliation statements and stock replenishments.

• Ordering of stock and booking into system.

• Making Sales and providing excellent customer service.

• Working under pressure and meeting deadlines and targets on a monthly basis.

• Supervision of staff and providing disciplinary action.

• Building professional relationship with clients and maintaining a healthy business relationship

• Learning to understand and adjust to different personalities.

• Knowing how to work in a team and independently to reach targets .

WORK ETHIC

I am flexible disciplined hard worker who always strives to be a professional in all duties I undertake and focus on the efficient and organized execution of my duties. I am well organized, attentive to detail and thrive on new challenges, resilient, along with my strong desire to learn new things.

WORK EXEPRIENCE

Jan2020-Current WebhelpSA

Customer Service Advisor

Respond to customer complaints

Accurately listen to, record and respond to customer communication

Direct incoming customer queries to the advisor or service that will best meet their needs

Providing information about products or service

Assist customers with tracking orders.

Dec2019- Jan2020 Absa Wealth (Stellenbosch)

Temp-Receptionist

Greet clients and visitors with a positive and helpful attitude

Assisting clients in finding their way around the office.

Announcing clients as necessary

Helping maintain workforce security by issuing, checking and collecting budgets as necessary and maintaining visitor log.

Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.

Preparing meetings and training rooms.

Answering phones in a professional manner and routing calls as necessary.

Preforming ad hoc administrative duties.

Answering, forwarding and screening phone calls.

Sorting and distributing mail.

2019 Sep- Current Curo Fund Services

Receptionist

Greet clients and visitors with a positive and helpful attitude

Assisting clients in finding their way around the office.

Announcing clients as necessary

Helping maintain workforce security by issuing, checking and collecting budgets as necessary and maintaining visitor log.

Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.

Preparing meetings and training rooms.

Answering phones in a professional manner and routing calls as necessary.

Preforming ad hoc administrative duties.

Answering, forwarding and screening phone calls.

Sorting and distributing mail.

2019 April- 15 Sep 19 Virgin Mobile SA PTY (Ltd)

Branch Manager

Monitoring and coaching staff, daily training

Managing petty cash and banking on a daily basis.

Ensuring great customer experience

Staff Scheduling, customer queries

Maintain a safe and controlled working environment

Fortnightly and Monthly Stock take, keep staff motivated, KPIs

Reach targets leading team

Assisting customers with Cell phone queries while maintaining excellent customer service

2018 Feb – 2019 April Virgin Mobile SA PTY (Ltd)

Supervisor

General Supervision of store and sales champs (sales staff)

Daily/weekly/monthly cash ups and reconciliations

Maintaining petty cash register and files.

Adhoc admin functions, e.g. filing and staff scheduling

Stock replenishment/ tracking/maintaining

Creditors and Debtors record keeping

Assisting customers with Cell phone queries while maintaining excellent customer service

2017 Dec- 2018 Feb NSFAS

Data Capturer/ Loans and Bursary

•Case Management

•Accurately Capturing of Application Forms

•Project TVETs support

•Scanning of documents

2014 Feb – 2017 Nov Virgin Mobile SA PTY (Ltd)

Sales Consultant

Cashier

Daily/weekly/monthly cash ups and reconciliations

Maintaining petty cash register and files.

Adhoc admin functions, e.g. filing and staff scheduling

Stock replenishment/ tracking/maintaining

Creditors and Debtors record keeping

Assisting customers with Cell phone queries while maintaining excellent customer service

2006 -2012 CNA

Customer Assistant

Cashier, and store assistant

Providing excellent customer service and maintaining good business practices

Visual merchandising and stock management

Stock takes and stock checks

Cell phone consultant

REFERENCES

NAME : Linda Mcingwana

POSITION : Team Leader

ORGANISATION : WebhelpSA

TELEPHONE : 073-***-****

NAME : Chris van Schalkwyk

POSISTION : Wealth and Investment Manager

ORGANISATION : Absa Wealth ( Stellenbosch)

TELEPHONE : 021-***-****

NAME : Mrs. Lucy Juca

POSITION : Receptionist

ORGANISATION: Curo Fund Services

TELEPHONE : 061-***-****/ 021-***-****

NAME: Ms. Shannon Stroebel

POSITION: Ex-Store Manager

ORGANISATION: Virgin Mobile

TELEPHONE NO.: 072*******

NAME: Vitesh Ramnath

POSITION: National Sales Manager

ORGANISATION: Virgin Mobile SA PTY (Ltd)

TELEPHONE NO.: 074******* / 082882670

NAME: Ms. Elizabeth Coetze

POSITION: Manager

ORGANISATION: CNA

TELEPHONE NO.: 083-***-**** / 021-***-****

NAME: Mr Keanan Keet

POSITION: Team Leader

ORGANISATION: NSFAS

TELEPHONE NO.: 061-****-***

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