Sr. Appraisal Mgmt Specialist Quicken Loans/Rkt Mtg, Detroit MI 10/2019- 05/2022
Communicate with Appraisal Management Companies (AMC), partners and associates via email and AMC tracking items comments. Review and research issues with the appraisal order including but not limited to scheduling delays, flipping AMCs, rush requests, appraisal re-orders and cancellations and approving appraisal fee increases.
Amaze U Trainer Quicken Loans, Detroit MI 04/2018 – 10/2019
Senior Training Coach Quicken Loans, Detroit MI 09/2016- 04/2018
Work with a team of individuals to help develop and deliver training material and activates so that I can facilitate the information to team members. Work directly with the business leaders and my direct team leader to determine the best training method needed for the learners. Create assessments and evaluate the results. Reviewed Vendor analyst’s processed documents, their inbound and outbound calls, and data entries to ensure that they are providing quality service that is in line with our company’s standards. I worked closely with team members and their leaders by having shadow sessions and providing feedback with the team members “glows and grows” as well as offered best practices to help them improve on quality and production. I provided lab help and floor support to training classes as needed.
Senior Vendor Analyst Quicken Loans, Detroit MI 06/2013- 09/2016
Vendor Analyst Aerotek Detroit, MI 03/2012 – 06/2013
Prepared requests to verify client’s mortgage history, rental history and bank deposits. Used MSP to pull client’s payment history. Requested and reviewed credit/payment history and ordered credit supplements using three of the major credit vendors. Reviewed and logged appraisals using the FHA connection website. Ordered and verified Errors & Omissions Statements and Closing and Protection letters. Also processed incoming documents, gathered information and prepared paperwork for clients to subordinate their mortgage for refinancing. Contacted client’s employers and third-party vendors to verify their income and employment. Data Entry.
Benefit Administrator Hewitt Charlotte, NC 06/2009-11/2010
Customer Service Associate Spherion/Hewitt Charlotte, NC 09/2008-06/2009
Answered inbound calls, assisted callers with enrolling into and understanding their health and welfare benefits. Answered questions about plan options, prices and provisions concerning medical, dental, vision, COBRA, Medicare part D FSA, HSP and such. Made customer follow-up calls and conducted any additional research as needed. Navigated through a series of databases in order to access the needed information in order to assist the customer. Assisted with the training of new associates. Prepared and presented training material.
Major: Business Management Davenport University Saginaw, MI
Major: Business Management Washtenaw CC Ypsilanti, MI
Major: Business Management Macomb CC Roseville, MI
Certificates and Licenses:
Administrative Assistant I Washtenaw Community College Ypsilanti, MI 08/2006
Skills and Abilities:
MS Works, MS Word, Excel, Outlook (Express), 40 wpm, Filing, Data Entry, Scheduling, Customer Service, AMP, MSP, Cherwell, Workday