Customer Service Production Worker
Resume:
Rexanne Prescott
Pontotoc, Ms . 38863
OBJECTIVE:
To obtain a position with your organization, where I can apply my diverse skills and background, while contributing to the success of my employer and company Would like to work with the company and learn new things and work myself up within the company for future advancement and be a very valuable employee to the company for any position. QUALIFICATIONS:
Result –oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Friendly Customer Service Manager with can-do attitude and willingness to help at all times. HIGHLIGHTS:
: Client relations specialist : Marketing savvy
: Conflict resolution techniques : Meticulous attention to detail
: Focused on customer satisfaction : Skilled multi-tasker
: Microsoft Office, : Microsoft Word, Microsoft Excel, Microsoft Outlook
: Call Center experience : 15 plus years customer service experience EDUCATION:
02/2016 - 03/2016 Truck Driving Institute
Commercial Driving License
Sauicer, Mississippi
1992 - 1993 Phillips Junior College
Business Administrations
Birmingham, Alabama
Rogers Vocational
1982 - 1984 Floriculture & Welding
Birmingham, Alabama
EMPLOYMENT:
07/22 – 08/22 Sites & Sykes Group
Customer Service Representative
I answered incoming calls for customers about there bills they received for medications that should have been covered with copay assistance and offered information for enrollment for copay assistance if they did not have it so they could bill the copay assistance without the customers having to pay a large bill 06/21 – 03/22 AmeriGas Propane
786 East Main Street
Tupelo, MS 38801
I delivered propane to residential customers homes and performed leak checks and light appliances and help answer any questions I could for the customers. I also delivered propane to commercial; business account for there forklift cylinders needs.
05/20 – 06/21 Conduent Group
Customer Service Representative
I was working from home taking incoming calls for Healthcare services and answering customer questions about their accounts and any needs I was able to take care of for them 08/18 – 5/20 Ferrell Gas Propane
Pontotoc, MS 38863
I delivered propane to residential customers homes performed leak checks and light appliance and helped answer any questions the customers had and called trying to help with any billing question they had about there accounts and took payments from customers and posted to there account. I also delivered to commercial account for there forklift cylinder needs 07/15- 8/18 Self Employed
House Keeping Services
Pontotoc, Ms
I cleaned homes ran errands and help did what ever the customer needed none. I also performed yard services and light painting inside homes.
03/17 – 7/17 C.F.I.Transportation
Joplin, Mo. 64801
I drove the Mid South Regional solo picking up and delivering on time . 03/16 - 3/17 Swift Transportation
Truck Driver
1940 East Brooks Road
Memphis, TN 38116
I drove over the road solo picking up and delivering on time 05/13 -2/16 Office Manager
Biloxi Mobile Mechanic
Arbor Drive Biloxi, MS. 39531
No Longer in Business
Managed office and answered phone wrote up work order processed billing statements received payments and made daily bank deposits and ordered parts as needed for repairs 06/09 – Present Self Employed
Mary Kay Cosmetics
Independent Beauty Consultant
1100 Cowan Road, Gulfport, MS. 39507
Helped men and women with their skin care needs thou facials, color cosmetic consultations, wedding and bride maids consultations holding parties, and enriching women lives by making then look good on the outside made them feel better about themselves on the inside 07/07 – 06/09 Store Manager & Loan Processor
Mississippi Title Loans & EZ- Cash & Cash Cow
8325 Tennessee Ave. Gulfport, MS.39501
Greeted customers process customer’s loan request inputted all required information into the computer printed customer checks explained terms of loan loans prepare and drop daily deposits 10/06 – 06/07 Member Services & Players Club
Beau Rivage Casino
875 Beach Blvd, Biloxi, MS 39530
Help the guest with new and existing members with their needs for cashing in their money and meal tickets and any problems they may be having and anything else they may want or needs. 11/06 – 7/07 Sales Floor & Cashier
Lowes Home Improvement Center
2151 John Hill Blvd, Gulfport, MS 39501
Waited on customers and helped them with their projects and made special orders and checked them out at the register.1
2/05 – 10/06 unemployed looking for work and drawing unemployment 04/04 - 12/05 Sales Clerk
Grenada Wholesale Lumber
380 West Govan Street,
Grenada, MS 38901
Waited on customers as they came into the store and answered the phones took payments on account checked in inventory and also filed customers statements and mail monthly statements Out kept everything neat and in order at the store for employees and customers 07/03 -04/04 Health Aide
Graceland of Grenada
1855 Hill Drive, Grenada, MS 38901
Wake the residents up in the morning and assistance them to the dining room for their meals and helped them with getting a bath and getting dressed and help keeping their rooms neat and clean and did the laundry for them and other living needs. 3/02 - 5/03 Assistant Manager
Burger King
1250 Sunset Drive, Grenada, MS 38901
Opened and closed the restaurant, made daily bank deposit, counted the safe maintained all of the cash drawers and oversaw employee's during my shift 5/02 – 9/02 Production Worker
Heat craft Inc. /Ablest Staffing
Highway 51 South, Grenada, MS 38901
No longer in Business
Was a production worker, worked on the paint line, helped take the coils off the line. Inspected them before boxing them up to ship to the customers. 10/01 – 5/02 Cashier,
Wal-Mart Super-Center
1655 Sunset Drive, Grenada, MS 38901
I greeted customers and assisted customers with whatever kind of help they needed. I Also worked the customer service desk for exchanges and returns and refunded their money. And I Checked the customers out bagged their items and welcomed them to come back soon. 4/01 – 8/01 Cashier
Fast Lanes Quick Stop
696 Highway 6 East, Batesville, MS 38606
No Longer in Business
I greeted customers, and I helped assist customers with whatever they needed. I also Put up stock and cleaned the store. I also ran the register and at the end of the day I shift reports before going home.
9/00 – 4/01 Housekeeping Assistant
Holiday Inn
Highway 8 West, Grenada, MS 38901
No Longer in Business
Assisted the housekeeping supervisor with the housekeepers when she was not There. Made out the room reports for the house keepers to clean, checked all the motel rooms made sure they were all cleaned right before anybody left for the day. Over saw the laundry department and made sure all the linens were cleaned. 8/00 – 9/00 Housewife &Homemaker
Was taking care of my husband and my kids sick Mother & father. 5/00 – 8/00 Office Clerk
Dennis Allen Refrigeration
159 Green Street, Grenada, MS 38901
No Longer in Business
Answered the phones took messages and sent out billing statements. Cleaned the Office and kept everything in order.
6/93 – 5/00 Housewife and Homemaker
Taking care of my husband and kids till I could get all my kids in school. 4/92 – 6/93 Office Clerk
Social Security Administrations
2001 12th Avenue North, Birmingham, Alabama
Work Study While in College Only
Answered phones, took messages, processed social security cards, Earning reports for Government Agencies such as the Housing Authors. REFERENCES:
Mr. Millard
Grenada, Ms
Veronica Lindsey
Water Valley MS
Debra Marks
Tylerville, Ms
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