E

Brittany

Estrada

928-***-****

ads4i9@r.postjobfree.com

m

Avondale, AZ 85323

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Strong organization skills

Service-oriented

Reliable & trustworthy

Good work ethic

Active listening

EXPERIENCE

Mail Sorter

Tolleson, AZ

UPS/ Sep 2022 to Current

Operated mail processing equipment and manually sorted mail. Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Separated mail to be transported to relay boxes along route for subsequent delivery. Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.

Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.

Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins. Bar Assistant Manager

Tolleson, AZ

La Familia Pina Sports Bar/ Aug 2018 to Feb 2020

Scheduled employees to maintain coverage at peak times and minimize labor costs. Resolved escalated customer complaints to maximize satisfaction and loyalty. Maintained detailed inventory of bar supplies and stocked work areas. Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.

Restocked beer and liquor regularly and after special events. Monitored patron alcohol consumption to encourage safety. Maximized employee morale by correcting performance issues. Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

Reorganized bar stations to streamline service flow. Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.

Cashier/Customer Service Associate

Tolleson, AZ

Pete'S Fish & Chips/ Nov 2007 to Sep 2018

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Collected payments and provided accurate change.

Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Learned roles of other departments to provide coverage and keep store operational. Helped customers find specific products, answered questions and offered product advice.

Delivered high level of customer service to patrons using active listening and engagement skills.

Answered customer questions and provided store information. Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Worked closely with front-end staff to assist customers. Customer Service Associate

Phoenix, AZ

Walgreens/ Mar 2015 to Jun 2016

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Educated customers on special pricing opportunities and company offerings. Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Upheld quality control policies and procedures to increase customer satisfaction. Addressed inquiries, resolved customer issues and managed customer relations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Troubleshot shortages and overages to support quality control efforts. Promoted brand and marketing campaigns to create interest with customer. Maintained customer privacy and protected company operations by keeping information private and confidential.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Followed policies and procedures to meet or exceed established performance requirements.

Partnered with internal teams to uncover customer needs and cross-sell opportunities. Recommended and initiated product offerings to meet customer changing needs. Explained benefits, features and recommendations to maximize client retention. Improved customer service wait times to mitigate complaints. Relayed customer feedback to cross-functional teams to improve products and services. Consulted with customers regarding needs and addressed concerns. Trained new hires on products and services, best practices and protocols to reduce process gaps.

EDUCATION AND TRAINING

GED

Rio Salado College Nov 2013

Avondale, Arizona

High School Diploma

Tolleson Union High School May 2010

Tolleson, AZ

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