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Area Manager, Customer Service

Location:
Wharton, TX, 77488
Posted:
October 18, 2022

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Resume:

*** ********* ******, *******, ** 979-***-**** ads21h@r.postjobfree.com

MARIE WARD

SKILLS

Supervision and Team Management

Effective and Impactive Communication and Customer Service

Creative Problem Solver with Compliant Resolution

Marketing Strategy Development

Account Management

EXPERIENCE

REQUIS, LLC, AREA MANAGER

9/01/2022 to present

Mentor and coached employees to help them develop and implement plans to achieve desired goals.

Conducted training sessions for representatives and ensured that all trainings were completed within timely manger

Ensured that inventory and cash management were handled

Ensured that Company Operations for Business were followed

Oversaw 4 retail locations with 10 employees daily with sales transactions and scheduling.

THE CUT STUDIO WHARTON, TEXAS, OWNER/MANAGER/OPERATOR

12/2019 to present

Daily operation of a full-service salon, accounts payable and receivable, overseeing staff and promoting collaboration of staff, customer service, marketing of salon and retail sales, controlled inventory and payroll cost, scheduling clientele and identify clientele needs and match services to satisfy specific needs, educated jr. Stylist, performed all cosmetology services to clients

Handled all customer concerns and appropriately resolved issues

Analyzed sales and industry trends to maximize profitability

MILAM BARBER SHOP WHARTON, TEXAS, STYLIST

12/2012 to 11/2019

Performed cosmetology services, provided customer service, built personal rapport with clientele

Educated and trained Jr. Stylists. Assisted employees in obtaining sales goals and evaluated performance.

HAIR FIXATION SALON JACKSONVILLE, FLORIDA, OWNER/MANAGER/OPERATOR

2/2002 to 12/2012

Increased salon profit by upselling and providing personalized care for return visitors, increased annual revenue for consecutive years through effective customer service and retail sales, expanded client base through direct referrals

Maintained detailed records of client information of specific formulas to increase return visits

Accounts payable and receivable, controlled inventory, and payroll cost, designed floor plan for salon build out, purchased and maintained salon equipment, upheld all salon licensing and sanitation requirements by state law

EDUCATION

SPECIALIZED SERVICES

WHARTON COUNTY JUNIOR COLLEGE Paralegal studies

VICTORIA COMMUNITY COLLEGE Prelaw Studies

State of Texas Notary



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