*** ********* ******, *******, ** 979-***-**** ads21h@r.postjobfree.com
MARIE WARD
SKILLS
Supervision and Team Management
Effective and Impactive Communication and Customer Service
Creative Problem Solver with Compliant Resolution
Marketing Strategy Development
Account Management
EXPERIENCE
REQUIS, LLC, AREA MANAGER
9/01/2022 to present
Mentor and coached employees to help them develop and implement plans to achieve desired goals.
Conducted training sessions for representatives and ensured that all trainings were completed within timely manger
Ensured that inventory and cash management were handled
Ensured that Company Operations for Business were followed
Oversaw 4 retail locations with 10 employees daily with sales transactions and scheduling.
THE CUT STUDIO WHARTON, TEXAS, OWNER/MANAGER/OPERATOR
12/2019 to present
Daily operation of a full-service salon, accounts payable and receivable, overseeing staff and promoting collaboration of staff, customer service, marketing of salon and retail sales, controlled inventory and payroll cost, scheduling clientele and identify clientele needs and match services to satisfy specific needs, educated jr. Stylist, performed all cosmetology services to clients
Handled all customer concerns and appropriately resolved issues
Analyzed sales and industry trends to maximize profitability
MILAM BARBER SHOP WHARTON, TEXAS, STYLIST
12/2012 to 11/2019
Performed cosmetology services, provided customer service, built personal rapport with clientele
Educated and trained Jr. Stylists. Assisted employees in obtaining sales goals and evaluated performance.
HAIR FIXATION SALON JACKSONVILLE, FLORIDA, OWNER/MANAGER/OPERATOR
2/2002 to 12/2012
Increased salon profit by upselling and providing personalized care for return visitors, increased annual revenue for consecutive years through effective customer service and retail sales, expanded client base through direct referrals
Maintained detailed records of client information of specific formulas to increase return visits
Accounts payable and receivable, controlled inventory, and payroll cost, designed floor plan for salon build out, purchased and maintained salon equipment, upheld all salon licensing and sanitation requirements by state law
EDUCATION
SPECIALIZED SERVICES
WHARTON COUNTY JUNIOR COLLEGE Paralegal studies
VICTORIA COMMUNITY COLLEGE Prelaw Studies
State of Texas Notary